Assistant Sales Support Manager

POLAR PUFFS & CAKES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A food manufacturing company in Singapore is seeking an experienced Sales Support professional to assist with order processing, customer inquiries, and inside sales activities. The ideal candidate will have at least 5 years of relevant experience, preferably in B2B or food sectors, and prior team leadership experience. Strong organizational, communication skills, and proficiency in MS Office are required. This is a full-time position with a commitment to a 5-day work week.

Qualifications

• Minimum 5 years of relevant experience in sales support or inside sales, ideally in B2B or food manufacturing.
• Prior experience leading or supervising a team is highly preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Support the Sales Managers with order processing and customer inquiries.
• Conduct inside sales activities and upsell/cross-sell to customers.
• Manage and supervise the Sales Support Executives.

Skills

Organizational skills

Multitasking

Communication skills

CRM systems proficiency

MS Office (Excel, Word, Outlook, Teams)

Education

Diploma in Business or related field

Degree in Business or related field

Job description

Key Responsibilities

Sales Support & Coordination

• Support the Sales Managers with order processing, quotation preparation, and timely follow-ups.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Maintain and update customer records, sales data in the CRM system.
• Coordinate with internal departments (Logistics, Finance, Production) to ensure timely order fulfilment.
• Track and manage sales leads to ensure timely communication and follow-up.
• Help resolve customer complaints or issues, escalating where necessary.

Inside Sales & Upselling

• Conduct inside sales activities to support business growth.
• Upsell and cross-sell products to existing customers based on customer needs and seasonal opportunities.
• Work closely with Sales Managers to identify sales opportunities and convert them into revenue.

Team Leadership & Management

• Manage and supervise the Sales Support Executives, providing coaching, guidance, and performance oversight.
• Oversee workflow planning, task allocation, and quality control within the sales support function.
• Continuously improve internal processes for better efficiency and customer experience.

Requirements

• Minimum Diploma in Business or related field; Degree preferred.
• Minimum 5 years of relevant experience in sales support or inside sales—preferably within B2B or food manufacturing sectors.
• Prior experience leading or supervising a team is strongly preferred.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficient in MS Office (Excel, Word, Outlook, Teams); experience with CRM systems is an advantage.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Commitment to a 5-day work week and professional business attire.
• Willing to handle ad-hoc tasks required to support business operations.