Assistant Restaurant Manager

TUNG LOK CATERING; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A prominent catering service in Singapore is seeking an experienced Restaurant Manager to oversee daily operations. Responsibilities include ensuring a high standard of service, managing staff, and resolving customer complaints. Ideal candidates will have proven experience in upscale restaurant environments and strong leadership skills. Ability to work weekends and holidays is required. Competitive compensation is offered.

Qualifications

• Proven experience in a similar role within a high-volume or upscale restaurant.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.

Responsibilities

• Manage daily restaurant operations to ensure smooth functioning.
• Coordinate and supervise all aspects of service for positive customer experiences.
• Resolve customer complaints professionally and efficiently.

Skills

Restaurant operations management

Customer service

Problem-solving

Leadership

Communication

Job description

Responsibilities

• Manage daily restaurant operations to ensure smooth running of operations
• Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
• Monitor food and beverage quality, ensuring they meet our high standards
• Maintain inventory, order supplies, and manage budgetary and financial operations
• Resolve customer complaints and feedback with professionalism and efficiency
• Lead, train, coach and motivate a team of the staff
• Handle customer complaints, inquiries, and feedback professionally
• Ensure high standards of customer service are consistently met
• Any other ad-hoc duties as assigned by the Company

Requirements

• Proven experience in a similar role within a high-volume or upscale restaurant environment
• Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills
• Excellent customer service and communication skills
• Problem-solving and conflict-resolution abilitiesAble to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated