Assistant Relationship Manager, Korea

BANK OF SINGAPORE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Client Service Executive to provide administrative and client support to Relationship Managers serving Private Banking clients. The role requires a minimum of 3 years of experience in client servicing within financial institutions and proficiency in Korean. The successful candidate will excel in communication, detail orientation, and adaptability in a fast-paced environment. This position offers a unique opportunity to work closely with diverse teams while delivering exceptional client service.

Qualifications

• 3 years of relevant experience in client servicing, operations or sales support.
• Strong understanding of financial products and services.
• CACS certification preferred.

Responsibilities

• Provide administrative and client service support to Relationship Managers.
• Respond to client enquiries and provide resolutions.
• Monitor transactions and activities in client accounts.
• Support RMs in financial advisory services.
• Maintain client data and reports.
• Handle scheduling, correspondences, and travel arrangements.
• Coordinate with various product groups and operations.
• Ensure adherence to regulations and policies.

Skills

Client servicing

Interpersonal communication

Attention to detail

Korean proficiency

Adaptability

Education

Bachelor degree or diploma

Job description

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Support RMs in the provision of financial advisory services to clients
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 3 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified
• Proficiency in Korean language is required as this role supports Korean clients