Assistant Relationship Manager, ASEAN (Manager/AVP)

Bank of Singapore Limited; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

A financial institution in Singapore is seeking a candidate to provide administrative and client service support to Relationship Managers within the front office for Private Banking clients. The ideal candidate will have 3-10 years of experience in client servicing or operations and a strong understanding of financial products. Excellent communication, meticulous attention to detail, and ability to thrive in a fast-paced environment are essential. This role offers a chance to innovate and adapt in a dynamic team setting.

Qualifications

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support.
• Strong understanding of financial products and services.
• Preferably CACS certified.

Responsibilities

• Provide administrative and client service support to Relationship Managers.
• Respond to client enquiries and provide resolutions.
• Monitor transactions and maintain client data.

Skills

Client servicing

Communication skills

Attention to detail

Interpersonal skills

Team collaboration

Education

Bachelor degree or diploma

Job description

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified