Assistant Reception Manager

British Club, The; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prestigious private club in Singapore is seeking an enthusiastic Assistant Reception Manager to lead reception operations and enhance member engagement. Monitor daily activities, manage member feedback, and ensure exceptional service. The ideal candidate has over 5 years of relevant experience, excellent communication skills, and a customer-oriented approach. This role offers a range of benefits including flexible benefits and performance bonuses.

Benefits

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

5-day work week

Qualifications

• 5+ years of experience in Front Office, Guest Relations, or Customer Service roles.
• Excellent command of English.
• Experience with expatriate members is an advantage.

Responsibilities

• Oversee daily reception operations to ensure smooth and efficient service.
• Lead and support the reception team in delivering excellent service.
• Manage member enquiries, feedback, and escalations.

Skills

Interpersonal skills

Leadership skills

Customer service

Communication skills

Education

Diploma in Hospitality, Business or related field

Job description

We are seeking an enthusiastic and service-oriented Assistant Reception Manager to support the day-to-day operations of the Reception and ensure every member and guest enjoys an exceptional experience from the moment they arrive. You will help create a warm and welcoming environment where members feel connected and well-supported throughout their time at the Club. In this role, you will oversee the team and its daily operations, with a strong focus on member engagement, satisfaction and retention.

You will also play an active role in supporting the Club’s business objectives by contributing to the generation of membership and operating revenue. This includes promoting the Club’s activities, events, Food & Beverage offerings and Sports & Recreational programmes, ensuring members are informed and encouraged to participate in all that the Club has to offer.

Responsibilities

• Oversee daily reception operations to ensure smooth and efficient service.
• Lead, guide and support the reception team in delivering excellent service standards.
• Ensure members and guests feel welcomed and well-assisted throughout their visit.
• Manage member enquiries, feedback and escalations professionally, ensuring timely follow-up and resolution.
• Support initiatives aimed at enhancing member engagement and retention.
• Assist in creating awareness programmes and communicating effectively with members to promote Club activities, events, Food & Beverage offerings and Sports & Recreational programmes, contributing to increased membership and operating revenue.
• Collaborate with other departments to ensure seamless and coordinated service delivery.
• Maintain a clean, organised, and efficient reception area to uphold the Club’s service standards.

Requirements

• Diploma in Hospitality, Business or a related field preferred with at least 5 years’ of relevant experience in Front Office, Guest Relations or Customer Service roles.
• Strong interpersonal, communication and leadership skills, with an excellent command of English.
• Customer-oriented, meticulous, and able to interact comfortably with a diverse membership base; experience with expatriate members is an advantage.
• Service-driven with a warm, positive and professional demeanour.
• Able to multitask and perform effectively in a fast-paced environment.
• Willing to work shifts, weekends and public holidays as required.

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $1000.00
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals
• 5-day work week

Only shortlisted candidates will be notified.