Assistant/Planner

Manpower Staffing Services (Malaysia) Sdn Bhd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing service provider in Singapore is looking for an individual to manage customer accounts and coordinate supply chain operations. This role involves acting as the primary point of contact for customer inquiries and ensuring efficient delivery and planning processes. The ideal candidate will focus on performance metrics, root cause analysis, and contribute to continuous improvement efforts to enhance service quality.

Responsibilities

• Act as the primary contact for assigned customer accounts regarding planning, delivery, and supply issues.
• Handle customer inquiries professionally to ensure timely resolution and high satisfaction.
• Provide regular and ad-hoc updates on production schedules, delivery timelines, and order status.
• Monitor production schedules to ensure alignment with customer delivery requirements.
• Analyze supply chain performance metrics and support root cause analysis for missed targets.
• Participate in continuous improvement initiatives to enhance planning accuracy and overall supply chain performance.

Job description

Job Responsibilities

Customer Account Management

• Act as the primary contact for assigned customer accounts regarding planning, delivery, and supply issues.
• Handle customer inquiries professionally to ensure timely resolution and high satisfaction.
• Provide regular and ad-hoc updates on production schedules, delivery timelines, and order status.

Planning & Supply Chain Coordination

• Monitor production schedules to ensure alignment with customer delivery requirements.
• Analyze supply chain performance metrics and support root cause analysis for missed targets.
• Participate in continuous improvement initiatives to enhance planning accuracy and overall supply chain performance.