Assistant Outlet Manager, Osteria Mozza (Hilton Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Hilton is seeking an Assistant Outlet Manager for Osteria Mozza, a celebrity chef restaurant in Singapore. The role involves leading restaurant operations, enhancing guest experiences through expert wine knowledge, and driving team performance. Ideal candidates possess strong leadership skills and experience in high-end dining environments, with a focus on customer satisfaction and service excellence.

Qualifications

• 2 to 4 years in a managerial position in a Michelin star restaurant.
• Strong knowledge of Italian wines and international varieties.
• Up-to-date with the fast-moving F&B trend.

Responsibilities

• Lead strategic operations and enhance guest experiences.
• Maximize revenue opportunities through upselling.
• Train and develop team members on service standards.

Skills

Leadership

Team Management

Customer Service

Wine Knowledge

Upselling Techniques

Education

Valid Food Hygiene Certificate

Tools

Seven Rooms Reservation Systems

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Assistant Outlet Manager at Osteria Mozza leads strategic operations and enhance guest experiences, with knowledge on wine at our celebrity chef specialty restaurant. Working closely with the Outlet General Manager/ Assistant General Manager, you will lead the team, drive revenue, ensure service standards, and elevate our wine program.

What will I be doing?

As the Assistant Outlet Manager, Osteria Mozza , you will be responsible for performing the following tasks to the highest standards:

• Contribute to the strategic management of the restaurant, working closely with the Outlet General Manager and Assistant General Manager.
• Identify and maximize revenue opportunities, focusing on upselling and suggestive selling.
• Monitor and manage operational resources, ensuring efficiency and cost-effectiveness.
• Coordinate with Engineering and Housekeeping to maintain cleanliness and functionality of the restaurant.
• Assist in suggesting marketing initiatives to promote the restaurant.
• Ensure adequate stock levels, and oversee ordering of operating supplies and equipment.
• Understand and contribute to the hotel's overall goals, aligning departmental objectives accordingly.
• Maintain a high customer service focus, leading by example and fostering a guest-centric environment.
• Train and develop team members on service standards, wine knowledge, and upselling techniques.
• Prepare rosters, leave plans, and delegating of duties effectively, ensuring optimal staffing levels to meet business needs.
• Actively seek and address guest and team member feedback, implementing improvements as needed.
• Provide wine recommendations to guests, enhancing their dining experience.
• Develop and implement wine pairing suggestions for new menu items, considering financial budgets and beverage costs.
• Organize and manage the wine cellar, ensuring proper storage, inventory control, and label maintenance.
• Work closely with cost control to manage wine pricing, stock takes, and POS setup.
• Stay informed of the latest wine trends and market developments, updating the wine list accordingly.

What are we looking for?

An Assistant Outlet Manager, Osteria Mozza in Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 to 4 years manager position in celebrity chef, Michelin star restaurant operated in 5-star establishment or equivalent.
• Familiar with seven rooms reservation systems.
• Possess a valid food hygiene certificate.
• Upkeep with the fast-moving F&B trend in the market.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.
• Strong knowledge on Italian wines, and a broad understanding of international wines.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!