ASSISTANT OPERATIONS MANAGER

Stamford Catering Services; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading catering firm in Singapore is seeking a manager to oversee food service operations. The role requires significant managerial experience in food retail, overseeing multiple outlets while ensuring adherence to hygiene policies and driving customer satisfaction. Candidates should have a diploma in F&B service and the ability to work in a fast-paced environment, along with strong leadership skills.

Qualifications

• At least 3 to 5 years of managerial experience in food retail/institutional catering.
• At least 3 years’ experience in managing multiple outlets.
• Willing to be involved in hands-on operations.

Responsibilities

• Drive and deliver sales revenue in line with budget while managing costs.
• Work closely with top management to integrate strategic business continuity.
• Oversee cost controlling and purchasing activities.

Skills

Managerial experience in food retail

Communication skills

Leadership quality

Interpersonal skills

Ability to work in a fast-paced environment

Education

Minimum 'O' level or Diploma in F&B service

Job description

Job Description & Requirements

Job Purpose

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities

Business Operations

• Work closely with top management to integrate strategic business continuity management into organization’s operations
• Involved in recruitment and retention exercise carried out by management
• Responsible for the business performance, financial and budget planning of the business unit
• Analyse business performance to optimise sales and profitability
• Work closely with the cross functional departments to achieve business goals
• Oversee cost controlling and purchasing activities
• Work closely with Business Development department in terms of business expansion
• Establish and maintain strategic business partner relationships (e.g. external vendors)
• Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Responsible for staff training and development
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead managers to develop organizational and governance strategies
• Facilitate innovation and lead managers to manage change
• Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversees restaurants standards and maintenance

Skills/Qualifications

• At least 3 to 5 years of managerial experience in food retail / institutional catering
• At least 3 years’ experience in managing multiple outlets
• Minimum ‘O’ level or Diploma in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Able to lead and motivate to produce results
• Passionate about leading by example and strong leadership quality
• Ability to work in a fast-paced environment