Assistant Operation Manager (Enforcement )

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading operations management company in Singapore is seeking an experienced Operations Manager. You will oversee team management, ensure the timely completion of tasks, and coordinate with clients on special assignments. The ideal candidate has a minimum of 3 years in operations management, strong leadership skills, and excellent communication abilities. This role offers opportunities to lead teams effectively while ensuring high operational standards in a dynamic environment.

Qualifications

• Minimum of 3 years of experience in operations management or related role.
• Proven track record of managing teams and operational tasks.
• Strong leadership skills with the ability to motivate teams.

Responsibilities

• Oversee and ensure timely completion of assigned tasks by teams.
• Monitor and ensure adequate deployment and coverage of officers.
• Review and submit reports to clients within deadlines.

Skills

Leadership

Team Management

Communication

Problem-solving

Decision-making

Integrity

Job description

Responsibilities

• Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.


• Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.


• Report Submission: Review, vet, and submit reports to clients within established deadlines.


• Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.


• Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.


• Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.


• Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.


• Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.


• Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.


• Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.


• Client Support: Assist clients with queries and provide timely responses to their concerns.


• Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.


• Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.

Requirements

• Minimum of 3 years of experience in operations management or a related role, preferably in the security or law enforcement company.


• Proven track record of successfully managing teams and operational tasks.


• Strong leadership and team management skills with the ability to motivate and guide teams effectively.


• Excellent communication and interpersonal skills for client liaison and officer support.


• Problem-solving and decision-making abilities, especially in handling feedback, complaints, and preliminary investigations.


• Strong ethical standards and integrity, especially when conducting investigations and audits.


• Flexibility and adaptability in handling unexpected situations or special assignments.