Assistant Manager

Agency for Integrated Care; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A community care organization in Singapore is seeking a Volunteer Management Officer. The role involves recruiting and managing volunteers, developing partnerships with educational institutions, and implementing recognition initiatives. The ideal candidate holds a relevant degree with 5 years of experience in operations, particularly within social/community care. Strong communication, data analysis skills, and the ability to thrive in a fast-paced environment are essential. This position offers an opportunity to significantly impact the quality of community care.

Qualifications

• 5 years of relevant working experience in volunteer or community care management.
• Experience managing volunteers in social/community care.
• Meticulous, resourceful, and creative with a collaborative mindset.

Responsibilities

• Develop and propose partnerships for volunteer recruitment.
• Analyze volunteer leads and provide monthly reports.
• Support initiation of volunteer recognition initiatives.
• Develop and implement volunteer management policies.

Skills

Strong operations background

Good communication and interpersonal skills

Data analysis and reporting

Stakeholder engagement

Organisational skills

Education

Degree in relevant field (Social Sciences, HR, IT)

Job description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job Description

Responsibilities

Volunteer Recruitment

• Develop and propose new partnerships with Institutes of Higher Learning and Corporate partners and other sources for volunteer recruitment to support Satellite Offices' efforts and maintain a healthy pool of volunteers.
• Track and monitor centralized volunteer recruitment efforts, analyze volunteer leads, and provide monthly reports on lead generation and conversion.
• Coordinate with AIC's divisions and Satellite Offices on volunteer-related communication, marketing, and branding to enhance awareness and drive recruitment.

Volunteer Data Analysis

• Extract, collate, and analyze data from various systems for timely submission of volunteer management research, reports and dashboards

Volunteer Appreciation

• Support the planning, execution, and administration of volunteer appreciation and recognition initiatives, including awards and referral incentive programs.
• Plan and organize engagement, recognition, and appreciation events for volunteers and partner organizations.

Volunteer Management

• Develop and implement a comprehensive volunteer management policy that outlines the standards, procedures, and best practices for recruiting, training, and supporting volunteers, ensuring alignment with organizational goals
• Manage and assist volunteer related operations and administration
• Serve as HQ liaison, maintaining regular communication with Satellite Offices' volunteer management representatives on relevant matters.
• Monitor KPIs, guide the team towards achieving targets, and generate KPI reports.

Requirements

• Degree in relevant field is preferred, including but not limited to Social Sciences. HR, IT
• 5 years of relevant working experience, with strong operations background.
• Experience in managing volunteers, especially in the social/community care sector.
• Good communication, writing, interpersonal, and stakeholder engagement and management skills.
• Proficiency in data collection, analysis, reporting, and compliance/governance.
• Analytical and organised, able to translate concepts into actionable goals.
• Meticulous, resourceful and creative.
• Possess an open and collaborative mindset, with an adaptable and "can do" attitude to thrive in a fast-paced environment.