Assistant Manager, Service Operations Support

5G-Starlink Pte.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading service operations firm in Singapore is seeking an Assistant Manager for Service Operations Support. In this role, you will enhance service business collections and develop strategic operating plans. Ideal candidates will have at least 8 years of business experience, a relevant bachelor's degree, and strong Excel and analytics skills. You'll work cross-functionally to drive improvements and ensure reporting accuracy, contributing to significant operational efficiency.

Qualifications

• 8+ years of business experience in a relevant field.
• Commercial or Operational Finance experience is essential.
• Experience with automation and dashboards is mandatory.

Responsibilities

• Enhance service business collections and improve collection days.
• Develop annual operating plans and measure forecasting effectiveness.
• Support reporting and analytics for key performance metrics.

Skills

Excellent Excel skills

Data analytics

Cross-functional collaboration

Process efficiency improvement

Education

Bachelors Degree in Finance, Accounting, or Economics

Job description

About the job Assistant Manager, Service Operations Support

Key Responsibilities:

• Commercial activities (70%):
  • Work with cross functional teams to enhance service business collections
  • Improve collection days for the service and repair business by creating process efficiencies to drive timely billing and collections growth
  • Coordinate with customers, service sales, service operations and finance teams to resolve any customer disputes
• Planning activities (20%):
  • Build annual operating plan and monthly forecast for the service business and analyze actual performance against the estimates
  • Work on continuous improvement initiatives to drive process automation initiatives for Annual Operating Plan, and forecast processes
  • Measure forecasting effectiveness across product line, offerings, and margin analytics
• Reporting (10%)
  • Develop the Management Operating System (MOS) associated with measuring and driving accountability for key performance metrics
  • Support Service Director for various data analytics requirements

Key Requirements:

• Bachelors Degree in Finance, Accounting, or Economics
• 8+ years business experience
• Commercial/Operational Finance experience of a region or business
• Excellent excel/ IT skills including experience with dashboards/ automation etc (mandatory)
• Experience in driving results through influencing the cross functional organization, identifying organizational weaknesses and opportunities, and driving action
• Lean operating experience time in a manufacturing or services business