Assistant Manager/Senior Executive, Enablers

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A community care organization in Singapore is looking for an Assistant Manager/Senior Executive to enhance engagement with care providers and develop resources for Account Managers. You will operationalise the Partners Relationship Management System, ensure proper documentation, and train account managers. Ideal candidates hold a relevant degree or diploma with experience, possess strong communication skills, and excel in a fast-paced environment.

Qualifications

• 2 years of work experience or a Diploma holder with at least 4 years relevant work experience.
• Ability to multi-task and demonstrate strong attention to detail.
• Resilient, agile and adaptable in a dynamic environment.

Responsibilities

• Operationalise the Partners Relationship Management System.
• Develop, review, and maintain Account Management Enablers and Resources.
• Plan and organise trainings and workshops for account managers.

Skills

Engagement with diverse groups

Strong administrative skills

Strong communication skills

Interpersonal skills

Education

Recognised degree in any discipline

Diploma with 4 years relevant experience

Job description

Job description:

The Assistant Manager/Senior Executive, Enablers Team, Partners Development Division (PDD) will implement enablers and resources to equip and support AIC’s Account Managers to better engage community care providers and other non-care partners towards achieving AIC’s goals and outcomes.

The job scope includes:

1. Operationalise the Partners Relationship Management System

• Ensure proper documentation of system requirements, user guides and materials.
• Work closely with IT team to ensure timely resolution of system issues and operability of systems for optimal user experience.
• Monitor PRM performance and identify potential risks and issues.
• Test platform updates and enhancements.
• Perform scheduled Partners data updates and maintain accurate data in PRM.
• Prepare monthly reports on platform usage.

1. Develop, Review and Maintain Account Management Enablers and Resources

• Develop, review, and update Account Management resources.
• Conduct onboarding and induction programmes for Account Managers.
• Plan and organise sharing and learning platforms.

1. Capability building and development of account managers

• Curate, plan and organise trainings and workshops to upskill account managers.

Job Requirements

• Recognised degree in any discipline with 2 years of work experience.
• Those who are new in the workforce or Diploma holder with at least 4 years of relevant work experience are also welcomed to apply.
• Able to engage and work well with groups from diverse backgrounds.
• Able to multi-task and possess strong administrative skills.
• Demonstrate strong communications skills and attention to details.
• A self-starter with a sense of curiosity and strong learning agility.
• Resilient, agile and adaptable individual who thrives in a dynamic environment.
• A good team player with strong interpersonal skills.