Assistant Manager, Quality Excellence & Design Thinking

Certis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading outsourced services partner in Singapore is seeking an Assistant Manager for Quality Excellence & Design Thinking. The role focuses on integrating design thinking methodologies across projects to enhance service quality through user-centered innovation. Ideal candidates should have a Diploma or Bachelor's degree in related fields, 1-2 years of relevant experience, and strong communication skills. This position offers a dynamic environment that encourages creative problem-solving and collaboration with diverse teams.

Qualifications

• 1-2 years of related experience in design, innovation, or business.
• Ability to thrive in a fast-paced dynamic setting.
• Familiarity with design thinking methodologies preferred.

Responsibilities

• Lead or co-facilitate design thinking workshops.
• Gather and analyze user needs and feedback.
• Collaborate with stakeholders to prototype and test solutions.
• Develop comprehensive documentation of findings.
• Promote user-centered design principles across the organization.

Skills

Strong verbal and written communication skills

Collaboration and teamwork in cross-functional environments

Analytical and problem-solving skills

Proficiency with Microsoft Office suite

Education

Diploma/Bachelor’s degree in Design, Innovation, Business or related fields

Tools

Microsoft Word

Microsoft PowerPoint

Job description

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Assistant Manager, Quality Excellence & Design Thinking

Location:

Singapore

Business Unit: Ops Tech & PMP

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Job Summary: We are seeking a proactive and creative individual to support the integration of design thinking methodologies across the company and various projects. The role will collaborate with cross-functional teams and stakeholders to uncover challenges, co-create innovative solutions, and deliver positive user experiences.

Key Responsibilities:

• Facilitation and Collaboration: Lead or co-facilitate design thinking workshops and discussions with cross-functional teams to drive innovation and solve complex problems.
• Research and Insights: Gather and analyze user needs and feedback, translating them into actionable insights that guide project strategies.
• Design and Prototyping: Collaborate with stakeholders to ideate, prototype, and test solutions aimed at enhancing service quality and user satisfaction.
• Documentation: Develop clear and comprehensive documentation of findings, insights, and recommendations for internal teams and stakeholders.
• Advocacy: Act as an advocate for user-centered design principles and methodologies, promoting their adoption across the organization.

Skills & Experience

Experiences

• Preference for candidates pursuing or holding a Diploma/Bachelor’s degree in Design, Innovation, Business, or related fields who have 1-2 years of related experience.
• Strong verbal and written communication skills to effectively convey ideas and facilitate discussions.
• Excellent collaboration and teamwork skills in a cross-functional environment.
• Ability to thrive in a fast-paced, dynamic setting with multiple priorities.
• Proficiency with Microsoft Office suite (Word, PowerPoint) or equivalent tools, with a willingness to learn new software as required.
• Strong analytical and problem-solving skills to address complex challenges.
• Preferred:
  • Familiarity with design thinking methodologies and experience applying them in a professional setting.
  • Basic proficiency in visual design tools or software is a plus.