Assistant Manager (Programme Management), Executive Education Office

National University of Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Programme Manager to oversee a diverse range of programmes for both local and international clients. The successful candidate will manage all aspects of programme delivery, ensuring high satisfaction levels across participants and stakeholders. Key requirements include a relevant degree, experience in customer relations, and strong communication skills. This role is pivotal for enhancing the quality of executive education at the institution, offering a dynamic and stimulating working environment.

Qualifications

• At least 2 - 5 years of work experience in a customer relations role.
• Experience in University Learning Environment or Corporate Executive Education is an advantage.
• Ability to adapt to last-minute situational changes.

Responsibilities

• Manage programmes for local and global companies.
• Ensure optimal operational readiness of facilities.
• Liaise with stakeholders for timely communication.

Skills

Customer relations

Planning and organizational skills

Communication

Problem solving

Team player

Education

Degree from a recognized institution

Tools

MS Office

Learning management software

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The individual will be operating in a diverse, dynamic and stimulating environment undertaking responsibility in managing programmes for a wide range of local, regional and global multi-national companies within the private sector as well as local and international public sector organisations.

• Part of a dynamic programme management team playing a pertinent role in the vibrant growth of the NUS Business School Executive Education office within the National University of Singapore
• Responsible for the full end-to-end spectrum of programme management in the following are as/activities:
  • participant preparation, co‑ordination, engagement and programme experience for all programmes
  • vital client/participant stakeholder liaison for timely and accurate communication and engagement
  • closely monitor, measure, document and evaluate optimal participant engagement and commitment
  • liaise and support programme director/s, faculties and coaches (Business School + NUS + external)
  • key internal stakeholder relationship management with client advisors and account managers
  • partner and vendor management (catering, logistics, transportation, company visits etc.)
  • event and venue management (internal + external seminar + dining venues)
  • programme materials management via local physical or online platforms and vendors/suppliers
  • internal + external assessment or materials requisition and preparation
  • internal + external online system set‑up and configuration
  • organise local site visits, company tours and other related events
  • set up, timely update and completion of programme activities and milestones across various NUS and external online platforms
  • post programme/client satisfaction evaluation and indices measurement
  • concise, timely and accurate collation and provision of programme finance related information
  • all other programme or event related activities
• Vital and pivotal contributor to programme excellence resulting in high participant, organisation and client stakeholder satisfaction
• Work closely with the Operations Manager and Operations Support Executives to ensure pristine and optimal operational readiness of facilities and equipment
• Evaluate needs of programme support specific systems and keeps up to date with the National University Level system releases and applicability/enhancements as well as any other external website platforms
• Propose continuous process and systems improvements
• Perform any other ad‑hoc tasks or projects as required by the Head of Programme Management

Qualifications

• Degree from a recognized institution
• At least 2 - 5 years of work experience in a customer relations role, preferably within the service industry
• Experiences related to similar University Learning Environment, Corporate Executive Education, Event Management or Relationship Management in a cross‑cultural environment or service industry will be an advantage
• Communicate with diplomacy, influence without authority and sensitive to diverse cultural backgrounds
• Highly proactive, creative, innovative and service‑oriented in approach to problem solving
• Excellent planning and organizational skills by anticipating and taking initiatives within a tight time frame
• Ability to work under pressure and adapt to last‑minute situational changes
• Highly motivated and self‑driven
• Effective and dynamic team player
• Competent knowledge of MS Office and other Software applications such as Word, Excel, PowerPoint, Adobe, Outlook and other learning management software (if applicable)

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department: Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID: 31323