Assistant Manager, Osteria Mozza (Hilton Singapore Orchard)

OUE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

As the Assistant Manager at Osteria Mozza, you will lead a team in providing exceptional service, managing operations, and ensuring guest satisfaction in a prestigious Michelin-starred restaurant. Your role will involve training staff, resolving guest issues, and promoting Hilton's hospitality standards, enriching customer experiences in a dynamic environment.

Qualifications

• 2 to 4 years of managerial experience.
• Valid food hygiene certification.
• Strong knowledge of Italian and French wines.

Responsibilities

• Maintain high customer service focus and manage a portfolio of guests.
• Train team members and conduct regular training on standards.
• Prepare rosters and assign duties for restaurant operations.

Skills

Customer Service

Issue Resolution

Operational Management

Team Training

Pressure Handling

Education

WSET certification or similar

Job description

What will I be doing?

As the Assistant Manager at Osteria Mozza, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by always putting guests first.
• Take personal responsibility and initiative to resolve issues, communicating clearly with guests and colleagues.
• Manage a portfolio of guests to maximize revenue opportunities.
• Contribute ideas to improve operational and environmental procedures in the restaurant.
• Promote Hilton hotel services and facilities to guests and suppliers.
• Perform all duties safely, ensuring your safety and that of others.
• Create an environment focused on delivering exceptional customer service.
• Seek verbal feedback from guests and team members regularly.
• Propose and implement improvements to guest service.
• Respond promptly and effectively to guest requests and queries, assisting on the floor daily.
• Assist guests proactively and train team members to anticipate guest needs.
• Ensure consistent delivery of service standards as per the Standard Operating Procedures Manual.
• Be knowledgeable of Hilton departmental standards and explain these to the team.
• Conduct regular training on departmental standards and monitor standards through reviews.
• Develop action plans to address shortfalls and implement improvements.
• Prepare rosters, leave plans, and schedules considering business needs and external factors.
• Assign duties and delegate authority for restaurant operations.
• Understand the operations of other departments and their impact on your own.
• Manage the departmental operation, participating in service duties when necessary.

What are we looking for?

The ideal Assistant Manager at Osteria Mozza should embody the following:

• 2 to 4 years of managerial experience in a celebrity chef, Michelin-starred restaurant within a 5-star establishment or equivalent.
• Valid food hygiene certification.
• Up-to-date with fast-moving F&B trends.
• Motivated, enthusiastic, and eager to learn new skills to improve performance.
• Ability to work under pressure during busy periods.
• Outgoing personality.
• Strong knowledge of Italian and French wines.
• WSET certification or similar wine education is preferred.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to mid-priced options. With nearly a century of experience, Hilton is committed to providing exceptional guest experiences. Our team members are at the core of our success, and we strive to create remarkable hospitality experiences worldwide every day.