Assistant Manager, Operations (Specialist Division)

Healthway Medical Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare organization in Singapore seeks an experienced operations manager to oversee the daily functioning of multiple clinics. The role involves ensuring high service standards, maintaining premises, and managing staff to optimize clinic operations. Candidates should possess a relevant degree and at least 5 years of experience in healthcare operations. Strong problem-solving and communication skills are essential for motivating staff and improving operational efficiency.

Qualifications

• At least 5 years of relevant experience in clinic or healthcare operations.
• Experience in a customer-centric or operations service industry is an advantage.
• Able to work in a fast-paced, dynamic environment.

Responsibilities

• Support the daily operations of a cluster of clinics ensuring smooth functioning.
• Oversee facilities matters for new clinics and maintenance.
• Motivate and train clinic staff to deliver quality medical service.

Skills

Strong coordination and problem-solving skills

Good interpersonal and communication abilities

Education

Degree in Business, Healthcare Administration, or related discipline

Job description

Job Responsibilities

• Support the daily operations of a cluster of clinics within the Specialist Division, ensuring smooth clinic functioning, high service standards, and operational efficiency.

Operations

• Oversee and ensure all premises are maintained adequately and meet both regulatory requirements and company operating standards. Ensure smooth operations of all the clinics.
• Increase revenue by planning and managing roster of doctors, clinic staff and locums to optimize the use of scheduled operating hours of clinics.
• Implement and improve ground control processes of sales recognition, tracking of credit sales, invoicing and claiming for credit sales with reconciliation, and tracking of inventory and costs.
• Oversee facilities matters including the set‑up of new clinics, refurbishment and maintenance of existing clinics, and review of IT, POS and payment systems working in conjunction with facilities, IT and accounts.

Manpower

• Regular ground visits to ensure engagement of doctors and clinical staff, as well as addressing any ground issues.
• Motivate and train clinic staff to deliver quality medical service to all patients.
• Develop an effective process and platform of communication between clinics and HQ, pertaining to dissemination of information, instructions, and feedback in a bilateral fashion.

Requirements

• Degree in Business, Healthcare Administration, or related discipline with at least 5 years of relevant experience in clinic or healthcare operations; Diploma holders with more experience may be considered.
• Experience in a customer‑centric or operations service industry is an advantage.
• Strong coordination and problem‑solving skills with keen attention to detail.
• Good interpersonal, communication, and stakeholder management abilities.
• Able to work in a fast‑paced, dynamic environment with a hands‑on mindset and service‑oriented attitude.