Assistant Manager, Motor Claims

TRITON AI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a Customer Service Supervisor. The role includes guiding customers through claims processes and supporting operational tasks to meet service performance targets. Applicants should have at least 8 years of customer service experience, with 2 years in a supervisory capacity. Prior automotive industry experience is beneficial. Interested candidates can forward their CVs in MS Word format.

Qualifications

• At least 8 years’ customer service/retail experience, including 2 years in a supervisory role.
• Automotive industry experience required; familiarity with Body & Paint operations is an advantage.

Responsibilities

• Deliver excellent customer service by greeting customers and understanding their needs.
• Guide customers through accident reporting and claims processes.
• Support operational tasks including follow-ups and vehicle collection.
• Contribute to service performance by meeting NPS targets and proposing improvements.

Skills

Customer service

Supervisory experience

Communication

Problem-solving

Education

Diploma

Job description

• Permanent position, Salary up to 6,000
• Alternated Saturday half day

Responsibilities

• Deliver excellent customer service by greeting customers promptly, understanding their needs, and ensuring they receive the right assistance.
• Guide customers through accident reporting and claims processes, advising them on necessary documents, claim types, and mobility options.
• Support operational tasks such as follow-ups, vehicle collection, and escalating issues to the appropriate Manager or Workshop team.
• Contribute to service performance by meeting NPS targets, proposing improvements, and taking initiative during promotions or campaigns.

Requirements

• Diploma holder with at least 8 years’ customer service/retail experience, including 2 years in a supervisory role.
• Automotive industry experience is required, with added advantage for those familiar with Body & Paint operations.

Interested candidates can forward their CVs in MS Word format to [e-mail]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661