Assistant Manager, Cybersecurity Operations Centre (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Singapore is looking for a Senior Technical Operations Manager to lead the Cybersecurity Operations Centre (SOC). You will be responsible for managing a team that delivers 24/7 operational support, ensuring systems are running smoothly and securely. The ideal candidate has over 8 years of experience in network and systems administration, strong knowledge of security controls, and excellent leadership skills. This role requires a proactive approach to manage incidents and implement necessary compliance controls.

Qualifications

• At least 8 years of relevant experience or equivalent practical experience.
• Strong understanding in firewalls, backup storages, virtualisation, SIEM, SOAR.
• Good experience with ITSM tools such as ServiceNow, BMC Remedy.
• Demonstrated ability to design and implement operational infrastructure.
• Scripting or coding skills in Python, Java or other languages.
• Good technical knowledge in analyzing, troubleshooting, diagnostics.
• Strong knowledge in security controls and their integration.
• Experience of security auditing and compliance using ITIL, ISO27001.
• A strong ownership mentality with a track record of reliability.
• Good leadership skills in an IT support capacity.

Responsibilities

• Lead and manage SOC production environments delivering 24/7 services.
• Provide operational support guidance for the SOC's infrastructure.
• Implement required risk and compliance controls.
• Monitor technical operations addressing day-to-day issues.
• Maintain SOC’s IT infrastructure and facilities.
• Monitor health and availability of infrastructure, addressing faults.
• Plan routine preventive maintenance tasks for security devices.
• Coordinate and manage external vendors and service requests.
• Provide security reviews and design security controls.
• Assess and evaluate prospective products/applications.
• Assist in ad-hoc tasks as needed.

Skills

Network and systems administration

Firewalls

Backup storages

Virtualisation

SIEM

SOAR

ServiceNow

BMC Remedy

Python

Java

ITIL

ISO27001

SOC Type 2

Job description

This role thrives in the delivery of consistently high level of services to internal stakeholders.Youwill lead a technical operations team responsible for monitoring, managing and maintaining the Cybersecurity Operations Centre (SOC) environments. You will also own, be responsible and manage an IT service management framework to deliver system and application monitoring, incident mitigation and remediation capabilities.

Job Description

• Lead and be responsible for monitoring and managing SOC production environments that deliver 24/7 services
• Provide systems engineering and operational support guidance for the SOC's infrastructure components including but not limited to firewalls, network switches, VMware products, backups, SIEM, SOAR and malware protection systems
• Manage, own and be responsible for implementing required risk and governance or compliance controls
• Monitor and oversee the entire operations of the technical operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
• Manage, operate and maintain the SOC’s IT infrastructure and facilities, including cloud environments
• Own and maintain an up-to-date SOC IT assets and patch information list, network diagrams and documented processes for operations, maintenance and systems requests
• Monitor the health and availability of the SOC's infrastructure, attend to faults, and troubleshoot hardware and software technical problems
• Plan routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems, applications, etc
• Coordinate and manage external vendors
• Provide security reviews of access to SOC infrastructure
• Design and implement security controls to protect data and systems
• Provide security policy guidance in regards to the assets under management
• Take part in the assessment and evaluation of prospective products/applications
• Respond to RFI’s from vendors, partners and customer
• Support auditing requirements when necessary
• Assist in any ad-hoc tasks when necessary
• This is an evolving role and the candidate is expected to design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement for the Tech ops team

Job Requirements

• At least 8 years of relevant experience or equivalent practical experience in network and systems administration
• Strong understanding in technologies such as firewalls, backup storages, virtualisation , SIEM, SOAR
• Good experience with ITSM tools such as ServiceNow, BMC Remedy, etc
• Demonstrated ability to design and implement operational infrastructure
• Scripting or coding skills in one or more general purpose languages (Python, Java etc)
• Good technical knowledge in analyzing, troubleshooting, diagnostics & problem solving skills
• Strong knowledge in security controls and their integration and implementation with IT components and operations.
• Experience of security auditing, best practice and compliance using disciplines such as ITIL, ISO27001, SOC Type 2 etc.
• A strong ownership mentality and a resolve to create a track record of reliability, taking responsibility for the team problems and pushing through to resolution.
• Good leadership skills with experience in a managerial / team lead role in an IT support/ maintenance support / platform support capacity
• Strong interpersonal and business management skills

Work Location: Ang Mo Kio