Assistant Manager, Configuration Management

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading integrated resort in Singapore is seeking a Configuration Management expert to implement governance frameworks within IT service management. This role entails managing CMDB, collaborating with stakeholders, and providing strategic guidance in ServiceNow implementations. Candidates must possess at least 5 years of experience in IT Service Management along with a Bachelor’s degree in computer science and ITIL certification. The position encourages a diverse and inclusive workforce.

Qualifications

• 5+ years of experience in IT Service Management and Configuration Management System.
• Hands-on experience in managing CMDB, Asset Management, and Certificate Management.
• Strong understanding of the ITIL framework.

Responsibilities

• Serve as a subject matter expert for Configuration Management.
• Develop configuration management policies and standards.
• Train IT teams on adherence to configurations.
• Manage CMDB and perform regular reconciliations.
• Lead projects and enhancements related to CMDB.

Skills

IT Service Management

Project Management

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in computer science

ITIL Certification

Tools

ServiceNow

Job description

Job Responsibilities

• Subject matter expert for the Configuration Management
• Implement governance model in configuration management by developing configuration management policy, standards, and procedures.
• Provide training to IT teams in adherence to the Configuration Management policy, standard, and process.
• Provide strategic plans for the overall implementation of Configuration Management Database (CMDB) and Asset Management in ServiceNow to facilitate efficient process on Incident, Problem, Service Request, Change, Release, and Application Portfolio Management operations.
• Collaborate with key stakeholders from other Sands properties and various IT Teams on the requirement and deliverables for CMDB.
• Manage CMDB discovery schedules and monitor all discovery interfaces of Server, Network, End-user computing devices, and data synchronization to other third-party tools.
• Maintain accurate information of all Configuration Items (CI) including their relationships.
• Conduct regular meetings with IT workgroups to ensure the integration of IT Infrastructure, Application, and other related processes is established and well maintained.
• Proactive monitoring of all CIs that are not compliant and work with SME to ensure relevant CI information is updated in the CMDB.
• Implement and maintain certificate management and CI service mapping as part of ServiceNow ITOM visibility rollout.
• Conduct annual IT asset reconciliation with IT asset owners to review the assets and accuracy of record in CMDB.
• Provide direction and guidance to other Sands properties on CMDB implementations.
• Support and provide artefacts requested by auditors and IT Management.
• Perform all BAU duties of configuration management.
• Lead all projects, enhancements, and address issues related to CMDB.
• Provide regular reports and updates to the IT Management and stakeholders.

Job Requirements

Education & Certification

• Bachelor’s degree in computer science

Experience

• Minimum 5 years of experience in IT Service management with solid hands‑on experience in implementing and managing Configuration Management System, CMDB, Asset Management, CI discovery integration, Service Mapping, and Certificate Management in ServiceNow.
• Experienced in spearheading the Configuration Management implementation in large scale enterprise environment.

Other Prerequisites

• Strong project management, good analytical and presentation skills.
• Excellent interpersonal and communication skills
• Ability to collaborate and communicate effectively to all levels in the organization.
• Must be ITIL certified with in depth knowledge on ITIL framework and ServiceNow.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.