Assistant Manager - Airfreight Forwarding Customer Service (Import)

CELECTI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics company in Singapore seeks a Team Supervisor for Customer Service (Airfreight Forwarding) to lead a small team. The role involves overseeing end-to-end import operations, ensuring compliance with service standards, and managing customer inquiries. Ideal candidates possess supervisory experience and a strong understanding of airfreight processes. Attractive benefits and office transport are provided.

Benefits

Transport provided from Tampines and Bedok

Basic salary up to S$4,500/month

Qualifications

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills.

Responsibilities

• Assist in leading and supporting the Airfreight Import Customer Service team.
• Monitor daily import activities and ensure adherence to established processes.
• Handle complex import-related customer inquiries and escalated service issues.

Skills

Supervisory experience

Strong understanding of airfreight import processes

Problem-solving skills

Effective communication

Ability to motivate staff

Tools

Cargowise system

Job description

# Team Supervisor for Customer Service (Airfreight Forwarding)

# Basic salary up to S$4,500/month

# 0900hrs-1730hrs (Mon-Fri) and 0900-1300hrs (Alternate Sat)

# East location

Our client is a global logistics company with more than a decade of presence in Singapore. The company is currently looking for an Assistant Manager to lead and supervise a team of 3-4 Customer Service officers in airfreight forwarding import operations.

He/She will support the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import operations. The ideal candidate has strong knowledge of import workflows and the ability to supervise staff in handling all stages of the import process, from shipment receipt to delivery and billing.

To-and-fro transport to office is provided from Tampines and Bedok.

Key Responsibilities

• Team Supervision:Assist in leading, coaching and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently

• Operational Oversight:Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing and job closure

• Compliance:Ensure adherence to established processes and service standards

• Process Support & Improvement:Identify operational bottlenecks, assist in implementing process improvements and support initiatives to enhance workflow efficiency

• Performance Monitoring:Track team performance against SLAs and KPIs, provide feedback and elevate issues to the Manager as needed

• Customer Service Support:Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required

• Cross-Functional Collaboration:Coordinate with Airfreight Operations, Customs and other departments to ensure smooth execution of import shipments

• Policy & Procedure Compliance:Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements

Requirements

• Singaporeans only

• Supervisory experience in airfreight import customer service or operations

• Strong understanding of airfreight import processes, documentation, and customs requirements

• Good problem-solving and decision-making skills, with the ability to support operational improvements

• Effective communication and interpersonal skills to manage team and customer interactions

• Ability to motivate staff and ensure consistent service quality

• Previous hands-on experience using Cargowise system is preferred

Please submit your resume in MS Word format to [e-mail]. Or alternatively, you can contact myself at 9669 1456 for more details. We seek your understanding that due to the high volume of applications, only shortlisted candidates will be contacted.

Richard Hoon Tah Yuan | Talent Acquisition Consultant | CEI Reg. No.: R25159297 | Tel No.: 6385 6696