assistant manager

T&S ECO SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking an Assistant Supervisor to manage and train team members while ensuring operational standards are met. The role involves direct supervision, budget management, and administration, alongside maintaining high customer service standards. Ideal candidates should have strong personnel management skills, experience in inventory and production cost control, and a commitment to enhancing service quality in a dynamic environment.

Responsibilities

• Manage, train, and monitor team members and leads.
• Direct employees to ensure quality product delivery.
• Monitor compliance with operational standards.
• Manage staffing levels and production cost control.
• Complete weekly inventory as needed.
• Reinforce customer service standards.
• Assist in administrative duties and documentation.
• Manage departmental budgets and purchases.
• Monitor equipment and material purchases.
• Respond promptly to guest requests.
• Establish performance goals for employees.
• Perform personnel management functions.
• Review various company reports.
• Review personnel assignments with management.
• Make production recommendations to management.
• Coordinate workflow between departments.
• Review budgetary variances with managers.
• Assist with accounts receivable collections.

Job description

Assistant Supervisor Job Responsibilities

• Manage, train, and monitor team members and team leads.
• Direct and assign employees as needed to ensure all aspects of quality product or service delivery.
• Monitor employee compliance with operational standards, along with other department and company policies and practices.
• Manage and make appropriate adjustments to staffing levels, inventory levels, and production cost control.
• Complete weekly inventory as needed.
• Reinforce customer service standards and ensure all employees are focused on always serving the customer.
• Assist in administrative duties including maintenance of files, records, and all required documentation.
• Manage departmental budgets or specific budget line items; review and approve purchases as needed.
• Monitor equipment and purchase of materials to meet demands of location, shift, or season.
• Immediately and respectfully respond to guest requests; report guest complaints to immediate supervisor and assists in resolving such complaints.
• Establish performance goals according to company philosophy for employees' assigned role.
• Perform personnel management functions that include hiring, terminating, maintaining discipline, administering performance reviews and wage changes.
• Review sales reports, production reports, department expenses, labor costs, associate attendance reports, and other reports and documents related to company operations.
• Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
• Make recommendations to manager according to production/service needs and production sales plans.
• Coordinate workflow between departments and work areas.
• Review budgetary variances and discrepancies with each department manager or supervisor in assigned group.
• Review accounts receivable and assist with collection as assigned by location manager.