Assistant Head (Programmes)

One Hope Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore seeks an experienced Counsellor to lead counselling services, supervise team members, and expand community outreach. Applicants should have a Master’s degree in counselling, at least 5 years of relevant experience, and be bilingual in English and Chinese. The role includes supporting programme development, mentoring staff, and providing direct client care for those affected by addictions. A heart for people and strong interpersonal skills are essential for this position.

Qualifications

• Minimum 5 years of experience in counselling, social service, or similar sector.
• Registered counsellor with a recognised professional body preferred.
• Experience and/or knowledge of the social service sector is a plus.

Responsibilities

• Support development and evaluation of counselling programmes.
• Supervise and mentor counsellors and interns.
• Provide emotional support and assessment as lead helpline counsellor.
• Oversee maintenance of client records on the management system.
• Build partnerships with community partners for referrals.

Skills

Interpersonal skills

Communication skills

Bilingual (English and Chinese)

Education

Master’s degree in counselling or equivalent

Tools

Google Workspace

Microsoft Workspace

Job description

Key Responsibility Areas

• Support Head of Counselling in the development, implementation, and evaluation of Counselling & related programmes according to SOPs, ethical guidelines, and best practices
• Supervise and mentor counsellors and interns, offering guidance and training to ensure quality care delivery
• Support Head of Counselling in managing the Centre’s counselling caseload, including assignment of cases to counsellors and interns
• Attend to helpline calls as the lead helpline counsellor, providing emotional support, assessment and triage of needs, information and referral services if needed
• Oversee the input and maintenance of accurate and confidential client records and case notes on the Client Management System
• Provide regular updates to the board of directors on the Centre’s programme and services
• Build partnerships and referral pathways with other community partners such as charities, social service agencies and churches.
• Lead and/or support new initiatives to expand service & programme offerings
• Lead and/or support community outreach efforts including talks to the public and corporations
• Provide individual, couple and/or family counselling assessment and intervention to individuals and family members affected by addiction issues
• Support the preparation of data and responses to external stakeholders such as media platforms and grant administrators

Candidate Requirements

• Master’s degree in counselling, or equivalent
• At least 5 years of experience in counselling, social service or similar sector
• Bilingual (English and Chinese)
• Good interpersonal skills and communication skills
• Familiar with Google and Microsoft Workspace applications
• Singapore Citizen or Permanent Resident

Preferred achievements / characteristics:

• Registered counsellor with a recognised professional body (e.g., SAC, SPS)
• Experience and/or knowledge of the social service sector
• A heart for people – empathetic and willing to attend to others
• Good leadership skills or willing to grow in management skills
• Team player

About Our Organisation

One Hope Centre is a registered Institute of Public Character with a 20-year history. As a charity, we provide counselling and help services to those struggling with behavioural addictions such as Gambling, Pornography, Sex, Love, Spending and other compulsive behaviours, as well as their affected family members.