Assistant Front Office Manager (Night Manager)

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Front Office Supervisor to oversee daily operations and ensure a seamless experience for guests. Responsibilities include supervising the Front Office, checking VIP arrivals, maintaining cleanliness and safety standards, and responding to guest inquiries. The ideal candidate enjoys engaging with guests, is detail-oriented, and can handle challenging situations professionally. Shift work, including overnight, is required.

Qualifications

• Strong communication skills in English; multilingual skills a plus.
• Ability to interact warmly with guests.
• Must work well under stress and handle challenges professionally.

Responsibilities

• Supervise daily operations of the Front Office.
• Ensure VIP rooms are prepared prior to arrival.
• Maintain cleanliness in lobby and public areas.
• Respond to emergency situations and coordinate with departments.

Skills

Communication

Guest service orientation

Attention to detail

Organizational ability

Job description

Job Descriptions

• Supervise, coach and ensure smooth daily operation of the Front Office operation
• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Well informed of hotel facilities and activities and be able to answer all inquiries
• Develop and maintain close business contact with house guests and to provide personalised service whenever possible
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
• Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

• Cordial and warm, enjoy interacting and engaging with guests.
• Guest centric oriented
• Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
• Attention to details
• Planning and organizational ability
• Must be able to work well under stressful situations and handle challenges in a professional manner
• Willing to work on shift rotation including overnight shifts