Assistant Front Office Manager

ANDAZ SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking an Assistant Front Office Manager to oversee day-to-day operations, ensuring exceptional service delivery. The ideal candidate should have a degree in Hospitality or a related field and a minimum of one year experience in a similar role. Strong communication and leadership skills are essential. This role involves training team members and addressing guests' needs efficiently. A local packaged position.

Qualifications

• Minimum one year as Assistant Front Office Manager in a luxury hotel.
• Strong management skills and leadership capabilities required.
• Updated with Front Office trends and customer needs.

Responsibilities

• Assist in managing day-to-day operations of the Front Office department.
• Lead and train team members to deliver exceptional service.
• Resolve guests’ inquiries and issues in a timely manner.

Skills

Communication skills

Interpersonal skills

Customer relations

Problem-solving skills

Leadership capabilities

Education

Degree in Hospitality / Tourism Management or equivalent

Job description

Andaz Singapore, the first Andaz hotel in South East Asia is looking for an Assistant Front Office Manager.

Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design reflects the vibrant, creative and energetic culture of Singapore's expanded Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.

As an Assistant Front Office Manager, you will be responsible to assist the Front Office Manager in leading the team and managing the day-to-day operation of the Front Office department in delivering exceptional front line service to our colleagues and guests, in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will also assist in developing team members’ performance through training and supervision to ensure that associates are able to provide excellent service, respond and resolve guests’ inquiries, requests and issues in a timely, friendly and efficient manner.

Your Profile

• Candidates with Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimally one year as Assistant Front Office Manager or three years as Assistant Manager - Front Office in a well-established luxury hotel brand.
• Well-developed communication, interpersonal and customer relations skills.
• Possesses good problem solving skills, strong management and leadership capabilities.
• Updated with the latest Front Office trends, technologies and best practices and ability to tie this into guests’ needs and wants.
• With a positive and can-do attitude.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **