Assistant Executive Housekeeper

Young Women's Christian Association of Singapore; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A respected charitable organization in Singapore seeks an Assistant Executive Housekeeper to manage daily housekeeping operations and ensure high standards. Responsibilities include planning, coaching staff, and overseeing budget forecasts. Candidates should have a minimum diploma, 8 years of supervisory experience, and proficiency in Microsoft Office. The role requires strong leadership skills and a passion for guest service, with flexibility for shift work and compliance management.

Qualifications

• Minimum Diploma Holder.
• Minimum 8 years of relevant supervisory experience in a hotel or serviced apartment.
• Proficiency in computer skills (Microsoft Excel & Microsoft Word).
• Able to perform shift work when required.

Responsibilities

• Assist in planning and organizing housekeeping department operations.
• Monitor inventory of housekeeping supplies and equipment.
• Coordinate with Maintenance Department for maintenance tasks.
• Manage service recovery for escalated guest concerns.
• Support budget forecasting for the department.

Skills

Leadership and management skills

Multitasking skills

Interpersonal skills

Communication skills

Guest service passion

Education

Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Purpose of Job

The Assistant Executive Housekeeper manages the day-to-day housekeeping operations to ensure consistently high operating standards in every area of housekeeping. He/She develops operations plans, implements housekeeping operating procedures and service standards and monitors the department's adherence to these performance requirements.

To support service excellence and organisational continuous improvement, he takes on service recovery for escalated guest concerns and feedback as well as initiatives to bring about improvement, innovation and sustainability to housekeeping operations and service quality. He ensures workplace safety and security for staff and guests through compliance and prevention management. His/her role also includes providing coaching to staff, managing staff development and performance, as well as supporting budget forecasting and managing cost control for the department. He/She may be required to frequently move around the property and to work on weekends and public holidays.

Key Responsibilities

• Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, café, function rooms, guest rooms, laundry and linen.
• Monitor inventory of housekeeping supplies and equipment
• Review manpower allocation for work assignments
• Develop standard procedures for routine tasks to enable staff to develop consistent work habits
• Coordinate closely with Maintenance Department for any maintenance works to be carried out
• Monitor outsourced services and work quality of vendors
• Manage service recovery for escalated guests' concerns and feedback
• Review systems and processes for workflow and productivity improvement
• Operationalized compliance management on hygiene, and workplace safety and health requirements
• Support budget forecasting processes for the department
• Establish learning and development plans and facilitate learning and development opportunities to enhance work performance
• Manage team performance to achieve department goals
• Perform any other duties or job functions as assigned by the immediate supervisor or the Management.

Requirements

• Minimum Diploma Holder
• Minimum 8 years of relevant supervisory experience in hotel or serviced apartment.
• Proficiency in computer skills (Microsoft Excel & Microsoft Word)
• Able to perform shift work when required

Competencies

• Possess leadership and management skills with multitasking skills.
• Good interpersonal and communication skills.
• Effective communicator who is able to interact with all levels of staff as well as guests.
• Passion for delivering an exceptional level of guest service.
• A good team player and able to work independently.