Assistant Executive (Fire & General Accident Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a skilled Claims Manager to handle and process claims effectively. Responsibilities include liaising with stakeholders and training support staff. The ideal candidate holds a diploma/degree in insurance and has at least 2 years of experience, preferably in handling travel claims. Good communication skills and a customer-focused attitude are essential.

Qualifications

• At least 2 years of relevant experience in handling travel claims.
• Well versed in insurance principles.
• Conscientious, tactful, and willingness to learn new skills.

Responsibilities

• Liaise with policyholders and various stakeholders for claims processing.
• Train and guide assistants in support roles.
• Manage and process claims within service benchmarks.

Skills

Good interpersonal and communication skills

Ability to multi-task

Customer-focused

Education

Diploma/Degree in insurance or related discipline

DGI, HI, CGI qualifications

Job description

Responsibilities:

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies, etc.
• Train and guide assistants in their support role.
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols
• Ensure reserves are provided or updated in a timely and realistic manner
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement
• Visit clients’ offices/attend MOM meetings/site inspection as and when required
• Periodic review of files, as and when required
• Ensure recovery claims are pursued and followed up periodically
• Any other duty or assignment as and when instructed by the superior.

Requirements:

• Diploma/Degree holders in insurance or related discipline;
• Preferably DGI, HI, CGI qualifications or relevant insurance equivalent;
• At least 2 years of relevant experience, preferably Handing of Travel Claims;
• Well versed in insurance principles;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.