Assistant Director, Marketing and Operations

TSAO FOUNDATION; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A nonprofit organization focused on community education is seeking a Business Development / Marketing Manager in Singapore. The role involves leading the Training Academy's operations, managing academic programs, and implementing marketing strategies. Candidates should possess a degree in Business or Marketing, with at least 5-7 years of experience in educational settings. Benefits include a competitive salary, health insurance, and professional development opportunities.

Benefits

Competitive salary

Health insurance

Performance bonuses

Professional development opportunities

Qualifications

• Minimum 5-7 years of working experience in an educational institution.
• Experience with WSQ programs.
• Proven ability in liaising with government agencies.

Responsibilities

• Lead operations of the Training Academy to ensure compliance with government funding.
• Manage academic programs and corporate workshops.
• Develop and implement marketing strategies to promote training programs.

Skills

Business development

Communication skills

Knowledge of adult learning principles

Networking

Knowledge of adult learning

Education

Degree in Business/Marketing or related field

Job description

Business Development / Marketing

• Market new and existing programs, plan and manage attachment programs from external institutions
• Participate in networking, sharing and collaboration with professional teams from various sectors to identify and develop new training needs and initiatives
• Work with Director to reinforce the Training Academy’s branding through marketing and delivering consistent quality programs

Programme Management

• Lead the operations of the Training Academy to ensure compliance with government funding requirements such as SSG, AIC, C3A, NSA and CPE guidelines and any other government bodies.
• Lead and manage the Organisation’s academic programmes (e.g. nursing, gerontology, counselling etc.), corporate workshops and community talks
• Ensure the smooth operations of end-to-end programme execution and delivery from planning course schedule, recruit, execution to graduation
• Coordinate with trainers or lecturers to contribute their creative, professional expertise, talents and skills to deliver quality and relevant training courses

Operations

• Preparation and consolidation of reports based on internal (Management) and external (CPE, SSG, AIC, NSA, Funding Projects) requirement.
• Familiar with TPGateway platform and TMS.
• Manage appeal process, grievances and complaints
• Manage Audit process from government bodies e.g. CPE, SSG, AIC, NSA
• Plan and develop appropriate systems and procedures for the effective administration of programs
• Oversee the calendar of training activities and ensure smooth admin and delivery of programs
• Oversee the co-ordination of training logistics and placement activities for programs through interface with clients, training partners and trainers to ensure operational requirements of the Organisation and clients are met
• Participate in strategic planning and facilitate planning sessions through providing the team with pertinent information and analysis
• Recommend appropriate marketing strategies to meet operational goals and participate in planning and implementing marketing plans
• Assist the Director with budget development and draft application and proposals for submission to funding authorities to maximize grants
• Establish good relations with government and statutory board and corporate clients to promote programs
• Confer with clients on their training requirements; to review and provide feedback to fine- tune course curriculum together with Development team
• Responsible for proper documentation of contracts with clients and trainers and ensure timely and accurate maintenance of statistical records & reports
• Ensure current and accurate maintenance of client database, training catalogue, email alert on relevant websites and other social media platforms, etc.
• Oversee the organization of resource materials such as training manuals, reference library, evaluation procedures, training materials and aids, publicity materials etc.
• Promote and recommend quality service standards with a view to continuous improvement, and participate in improvement projects
• Organise and participate in activities or outreach projects - internal or joint, that promotes the Organisation’s cause and mission

People Management

• Provide leadership to teams, and develop them through staff engagement, providing learning and coaching.
• Develop and maintain a culture that facilitates effective performance of staff through clearly established individual responsibilities and objectives.
• Establish key performance indicators to assess and regulate performance so that objectives are met.
• Responsible for selection, professional development and performance evaluation of staff, bearing in mind, recognition and career progression, as and when appropriate to be addressed.
• Ensure compliance to HR policies and guidelines.

Requirements

• Degree in Business/Marketing or related eg. Learning and Development
• Minimum 5-7 years of working experience in an educational institution
• Experience and good knowledge in WSQ programmes
• Experience in liaising with government agencies
• Competent in business development and communication skills
• Have good knowledge of learning and development for adult learners.

What We Offer

• Competitive salary: SGD $7,500 – $9,000/month
• Health insurance and performance bonuses
• Professional development opportunities
• A meaningful role in shaping community care education

We offer a competitive base salary range of SGD $7500 to $9000 per month, commensurate with experience and qualifications. In addition to the base salary, we provide a comprehensive benefits package, including health insurance, performance bonuses, and opportunities for professional development.

Join our team and grow your career with us!