Assistant Director, Engagement

Yayasan MENDAKI; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A community service organization in Singapore is seeking a dedicated individual to lead outreach initiatives and case management for families in need. This role requires overseeing a team, strategizing community engagement, and fostering relationships with stakeholders. Ideal candidates will possess strong organizational, interpersonal, and communication skills, as well as a 'dare to try' attitude and adaptability to meet the evolving needs of clients. Join a dynamic team committed to lifelong learning and community support.

Qualifications

• A 'dare to try' attitude focused on creating change.
• A growth mindset and openness to learning new methods.
• Adaptability to quickly evolve and meet client needs.

Responsibilities

• Strategise and plan outreach efforts to support community members.
• Manage case management for individuals and families.
• Develop relationships with stakeholders and partners.
• Guide team leaders in effective management.

Skills

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Team management

Adaptability

Job description

Job Summary

The jobholder (2-year contract) supports Engagement Group’s Director/Deputy Director to spearhead Yayasan MENDAKI (MENDAKI)’s push towards last-mile service delivery to better meet the needs of the MM community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner them in their journey of lifelong learning.

Key Responsibility Areas

Outreach

Strategise and plan outreach efforts to members of the community, individuals/ families who may be in need of support or services, especially in relation to educational and employment needs.

• a. Strategise community outreach efforts and engagement to be conducted by the group.
• b. Identify strategies of outreach engagement to effectively reach out to different segments of the community and stakeholders.
• c. Plan, deploy and evaluate outreach efforts conducted within the group.
• d. Track and analyse outcomes of the outreach efforts.

Care Management

Manage and supervise the team in the conduct of case management of individuals/families, through conduct of holistic assessments of the family’s needs and delivery of targeted interventions.

• a. Facilitate case discussion platforms and supervise staff in conducting holistic assessments of clients and their family members, identifying areas of needs and intervention.
• b. Identify competency needs and training opportunities for staff to build their abilities in conducting care management.
• c. Identify potential resources/ networks that could be tapped on for client’s needs.
• d. Identify and curate new resources that could help serve the needs of clients.
• e. Advocate for clients at both the individual and macro level.
• f. Provide casework supervision to staff to ensure that their casework meets the needs of the clients and the staff’s mental and psychological well being is supported.
• g. Track and analyse outcomes for clients, identifying new trends and emerging areas of needs.
• h. Review MENDAKI’s programs and services, in its ability and effectiveness to meet clients’ needs and provide suggestions on how the programs and services could be enhanced.

Stakeholder Management

Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies.

• a. Develop a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases.
• b. Develop good networks with partners and stakeholders, in order to build collaborative partnerships in meeting needs of clients.
• c. Attend networking sessions and update partners of the programs and services that Mendaki provides.

Leadership

Lead the teams in the satellite centre/ youthspace.

• a. Guide senior managers/ managers in management of their teams and centres.
• b. Develop the team in the centres under his/her charge to achieve its full potential, including coaching them on the necessary skills in support of their personal and professional development.
• c. Provide a conducive and dynamic environment for the team under his/her charge.
• d. Analyse resources needed by the team and clients, including workforce planning and finances.
• e. Manage and guide project teams within the group.

Requirements

• a. A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.
• b. A growth mindset. Staff would need to be open to learn new methods and learn from one another.
• c. Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
• d. Excellent organisational, interpersonal and communication skills.
• e. Proficient in team management, process innovation and re-engineering.
• f. Ability to problem-solve – understand the root causes and recommend targeted solutions.