Assistant / Deputy Clinic Manager

LION HEALTH CLINIC & SURGERY (BOON KENG) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Deputy Clinic Manager to oversee daily operations, manage staff scheduling, and ensure a high standard of patient care. The role requires experience in clinic management, the ability to work shifts including weekends, and strong communication skills. Responsibilities also include handling patient feedback, processing insurance claims, and implementing marketing strategies.

Qualifications

• Proven experience in managing clinic operations.
• Ability to work in shifts, including weekends.
• Strong communication skills for patient interactions.

Responsibilities

• Ensure smooth day-to-day operations of the clinic.
• Supervise and train clinic staff in clinical skills.
• Handle patient feedback and operational complaints.
• Oversee insurance claims processes and follow-ups.
• Implement marketing strategies for the clinic.

Skills

Experience in clinic management

Proficiency in clinical duties

Leadership

Handling complaints

Insurance claims management

Job description

We are a GP clinic looking for a deputy clinic manager with experience.

Require to do shift work and work during weekends.

Able to travel between Yishun and Boon Keng / Bendemeer area.

Main responsibilities:

• Ensure smooth day-to-day operations of the clinic
• To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone
• Handle patient feedback and complaints on operational issues and/or medical services provided
• Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims
• Follow‑up on outstanding payments.
• Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions
• Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level
• Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses
• Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example
• Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director
• Perform any other ad‑hoc projects as assigned by the management