Assistant Customer Relations Supervisor

Singapore Land Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major real estate company is seeking a Customer Service Supervisor in Singapore. The successful candidate will be responsible for daily operations at the information counter, including customer inquiries and mall promotions. This role requires a minimum of 2 years of supervisory experience in customer service or hospitality. Additionally, excellent communication skills and a friendly personality are essential. Flexibility to work shifts, weekends, and public holidays is required.

Qualifications

• Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
• Passion for customer service required.
• Able to work shifts, weekends, and Public Holidays.

Responsibilities

• Responsible for daily operations of the information counter.
• Attend to customers enquiries and assist with mall promotions.
• Train new staff on customer service policies and procedures.

Skills

Good oral and written communication skills

Customer handling skills

Team management

Friendly personality

Education

‘N’ / ‘O’ / ‘A’ / Diploma

Job description

Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquiries and assist with shopping mall’s promotions and redemptions
• Handle face to face and phone calls feedbacks.
• Assist in planning the duty roster and supervising the customer service officers.
• Trains new staff with customer service policies, procedures, and best practices.
• Manages accurate inventory of promotion merchandise.
• Coordinate tenant's request for technical assistance with Security
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
• Good oral and written communication skills.
• Passion for customer service and possess good customer handling skills.
• Friendly personality.
• Able to work shifts, weekends, and Public Holidays.

We would prefer for interested candidates to apply directly through our Career portal at https://singland.darwinbox.com/ms/candidate/careers for a faster and more streamlined application process. Thank you.

Singapore Land Group Limited does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.