Assistant Contract Manager (Housekeeping)

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facility management company in Singapore is seeking an experienced facility service manager to ensure quality and compliance in hospital operations. The role involves overseeing service agreements, managing employee performance, and engaging both staff and clients effectively. Candidates should have a management-related degree, at least two years of progressive experience in facility services, and strong leadership skills to excel in a dynamic environment. This position offers a structured schedule from Monday to Saturday.

Qualifications

• Minimum 2 years of management experience in a hospital environment services industry.
• Ability to manage people effectively in dynamic conditions.
• Knowledge of management systems and business administrative procedures.

Responsibilities

• Provide contract and service leadership to meet client needs.
• Maintain service agreements and performance indicators.
• Ensure compliance with local laws and regulations.
• Drive improvements in employee and customer engagement.
• Organize risk assessments and emergency procedures.

Skills

Leadership

Negotiation

Employee Management

Compliance Knowledge

Dynamic Problem Solving

Education

Degree or Diploma in Management or related field

Job description

Job Overview

The incumbent will be responsible for carrying out day‑day management and service of the client according to contractual agreement and ensure that quality service is provided cost‑effectively to meet the evolving needs of the business.

Job Responsibilities

• Provide contract/operation/service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution.
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs.
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention.
• Effective employee management and ensure compliance with local government legislation.
• Drive employee and customer engagement process and improvements.
• Ensure all statutory compliance and be the primary contact in respect of all contract services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments.
• Develop systems/programs to improve quality, efficient utilisation of equipment and materials and the productive use of labour.

Personal & Professional Qualifications

• Degree or Diploma in Management or relevant professional qualification or closely related field with minimum 2 or more years of progressive management experience working in a hospital environment services industry.
• Able to excel in a dynamic and demanding hospital environment while effectively leading, organising, and managing people for facility services projects.
• Knowledge of contracts, documents, management of systems/methods/tools/equipment/materials and administrative procedures in a business‑focused environment.
• Effective negotiating and influencing skills with a positive and forward‑looking proactive approach.

Other Details

Working hours: Mon to Fri - 8am to 5:30pm, Sat - 8am to 12pm (Alt Sat)