Asset Engineer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An IT support services company in Singapore is looking for a professional to assist the IT department with clerical and coordination tasks. Responsibilities include managing documentation, monitoring service requests, collaborating on user onboarding, and maintaining the IT asset inventory. Ideal candidates will have strong organizational and communication skills. This role offers the chance to support a dynamic team in a fast-paced environment.

Qualifications

• Experience in managing incident and service request queues.
• Ability to coordinate user onboarding and offboarding processes.
• Proficient in tracking and reporting IT asset inventory.

Responsibilities

• Support IT department with documentation and scheduling.
• Monitor incident queues and assign tickets.
• Assist in raising and following up on service requests.
• Provide administrative support for asset management.
• Prepare weekly and monthly utilization reports.

Skills

Organizational skills

Clerical skills

Communication skills

Incident management

User management

Asset management

Report generation

Job description

Support the IT department with organizational, clerical, and coordination tasks, ensuring smooth operations. This includes managing documentation, scheduling, communication, and assisting with user requests or inventory tracking.

Incident Management

• Monitor incident queues and assign tickets to relevant engineers.
• Log incidents with the service desk for any IT issues encountered during the course of administrative work.

Service Request (SR) Management

• Assist in raising Service Requests (SRs), when necessary.
• Monitor, assign, and follow up with the team on SR progress and completion.
• Coordinate with users and backend teams to provide additional information when needed to fulfil SRs.

User Management

• Collaborate with HR for the onboarding of new users and offboarding of resigned staff.
• Coordinate with the asset team to ensure assets required for new users are ready for deployment.
• Raise necessary SRs related to user onboarding and offboarding.
• Liaise with system, network, and desktop teams to ensure all required accounts are correctly set up.

Asset Management

• Provide administrative support to regularly maintain and update the IT asset inventory, if required.
• Track and manage assets through the Asset Management System.
• Coordinate with asset owners for asset verification.
• Liaise with the agency to manage asset status, including:
• Managing assets assigned to users and engineers.
• Tracking assets delivered by suppliers and returned to vendors.
• Monitoring IT appliances purchased by the agency.

Reporting

• Update weekly and monthly SR utilization reports in the tracking system.
• Record and update monthly man‑day utilization.
• Prepare monthly reviews of central services, including user accounts and subscriptions, if required. This includes:
• SG-MAIL
• SG-VPN/GOMAX
• SG-EPP and etc

Tech Refresh (TR)

• Work with the team to assign laptops designated for Tech Refresh.
• Assist engineers in scheduling appointments with users for TR.
• Prepare Tech Refresh reports.
• Maintain accurate records of laptops issued to and collected from users during the TR process.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL jobapplication platform -GOMobile.

We regret to inform you that only shortlisted candidates will be notified.

Gelangre Reyanelle Gelario | REG No : R1870995

PERSOL SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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