AREA MANAGER

HONG LE CUISINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an experienced Operations Manager to oversee multiple store locations. This role includes developing sales strategies, leading a team, and managing operational efficiency and customer relations. The ideal candidate will have strong experience in operations management and a proven ability to enhance financial performance and team effectiveness. This is a key position for ensuring the success of our stores in the region.

Qualifications

• Proven experience in operations management across multiple locations.
• Strong leadership abilities and experience in team management.
• Financial acumen with a capability to assist in budget preparation.

Responsibilities

• Oversee daily operations to ensure efficiency and adherence to policies.
• Develop and implement effective sales strategies for growth.
• Lead and motivate teams to ensure high performance across stores.
• Monitor financial performance and control costs effectively.
• Enhance customer relations and manage service issues efficiently.

Job description

• Operations management:Oversee and coordinate day-to-day operations across multiple stores or locations in a specific geographic area.
  Ensure all locations adhere to company policies and standards.
  Monitor and manage the performance of each location, ensuring operational efficiency.
  
• Sales and strategy:Develop and implement sales strategies to achieve regional and company goals.
  Set sales targets and key performance indicators (KPIs) for individual stores and the region.
  Analyze market trends and competitor activities to inform strategic decisions.
  
• Team leadership and development:Manage, lead, and motivate a team of store managers and staff.
  Hire, train, and evaluate staff performance, ensuring a high-quality workforce.
  Provide guidance, support, and feedback to team leaders and employees.
  
• Financial management:Assist with preparing budgets and monitoring financial performance for the area.
  Ensure profitability and control costs within the designated region.
  
• Customer relations:Ensure high levels of customer satisfaction across all locations.
  Build and maintain strong customer relationships.
  Handle and resolve customer feedback and service issues.