Aquarium Retail Lead — Customer Service & Ops

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail firm in Singapore is seeking a Retail Supervisor to oversee daily operations of their aquarium shop. The ideal candidate will manage staff, ensure excellent customer service, and maintain inventory and shop presentation. Applicants should have experience in retail supervision and basic knowledge of aquarium care. This position requires willingness to work weekends and public holidays, along with occasional travel to other outlets.

Qualifications

• Prior experience in retail supervision or a senior retail role preferred.
• Basic knowledge of aquarium care, livestock handling, or aquascaping.
• Willing to work retail hours, weekends, and public holidays if required.

Responsibilities

• Oversee daily operations of the aquarium retail shop to ensure smooth workflow and excellent customer service.
• Supervise and guide retail staff, ensuring product knowledge, service standards, and performance are maintained.
• Maintain proper shop presentation, cleanliness, and upkeep of livestock tanks, aquatic plants, and aquarium displays.
• Maintain proper shop presentation and cleanliness.
• Monitor livestock wellbeing and water quality.
• Manage inventory and conduct stock checks.
• Assist customers with aquarium setup advice and troubleshooting.
• Handle customer enquiries and complaints.

Skills

Retail supervision

Customer service

Aquarium care

Job description

A leading retail firm in Singapore is seeking a Retail Supervisor to oversee daily operations of their aquarium shop. The ideal candidate will manage staff, ensure excellent customer service, and maintain inventory and shop presentation. Applicants should have experience in retail supervision and basic knowledge of aquarium care. This position requires willingness to work weekends and public holidays, along with occasional travel to other outlets.