Application Support Engineer

NTT Data Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm in Singapore seeks an experienced Application Support Engineer to provide 24/7 application support. The ideal candidate will have 3-5 years of experience in troubleshooting applications, particularly in Banking or Anti-money laundering. Key responsibilities include monitoring production systems, troubleshooting issues, and ensuring SLA adherence. Proficiency in SQL server, knowledge of Java, Spring-boot, and experience with monitoring tools like Grafana are highly desired.

Qualifications

• 3-5 years of experience in troubleshooting applications on full stack.
• Experience in Banking or Anti-money laundering preferred.
• Strong knowledge of SQL server/Oracle databases.

Responsibilities

• Provide 24/7 shift application support.
• Monitor production systems and ensure SLA compliance.
• Troubleshoot and solve production issues.

Skills

Troubleshooting applications

Incident and Problem management

Performance tuning

Proficient in SQL

Application monitoring

Java

Spring-boot

Microservices

Tools

Grafana

GIT

Bitbucket

Jenkins

Actimize

Hadoop

Job description

About the job Application Support Engineer

1. Willing to work in shifts to provide rotational 24/7 shift application support dutiesas mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.