Application Support Analyst | Contract

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is looking for an experienced application support specialist. You will ensure the smooth operation and maintenance of production systems, handle incident management, and work closely with different resolver teams. Candidates should have 3-5 years of relevant experience, proficiency in operating systems like RHEL and Windows, as well as knowledge in Java debugging and SQL databases. Experience in the travel domain is preferred, alongside strong skills in scripting languages such as PERL, BASH, and Python.

Qualifications

• 3-5 years of experience in application support.
• Strong knowledge of SQL databases and troubleshooting.
• Familiarity with different data types, including APIs.

Responsibilities

• Ensure operation and maintenance of production systems.
• Provide incident and problem management support.
• Perform analysis, document changes, and verify enhancements.

Skills

Application support

Java debugging

PERL scripting

BASH scripting

Python scripting

SQL databases

XML data structures

Incident management

Tools

RHEL 7/8

Windows

Job description

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference:9338WWW4

We regret that only shortlisted candidates will be notified.