App Support Engineer — First-Line Troubleshooter

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking a detail-oriented Helpdesk Analyst to provide first-level technical support for end users. The role requires diagnosing and resolving software issues and maintaining high customer satisfaction. Candidates should have at least 1 year of experience in a technical support role and familiarity with helpdesk systems like ServiceNow or JIRA. Strong problem-solving and communication skills are essential for success in this fast-paced environment.

Qualifications

• Minimum of 1 year of experience in a technical support or helpdesk role.
• Familiarity with helpdesk or ticketing systems.
• Strong customer service orientation and ability to prioritize tasks.

Responsibilities

• Provide first-level technical support to end users.
• Diagnose and resolve software-related issues efficiently.
• Log, track, and manage incidents using the ticketing system.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Independence

Ability to prioritize tasks

Tools

ServiceNow

JIRA

Job description

A technology company in Singapore is seeking a detail-oriented Helpdesk Analyst to provide first-level technical support for end users. The role requires diagnosing and resolving software issues and maintaining high customer satisfaction. Candidates should have at least 1 year of experience in a technical support role and familiarity with helpdesk systems like ServiceNow or JIRA. Strong problem-solving and communication skills are essential for success in this fast-paced environment.