Airport Passenger Services (Customer Service) | Up to $3000 | No Exp Needed

HEY ROCKET PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A travel service company in Singapore seeks a Customer Service Agent/Officer to enhance the travel experience for passengers. Responsibilities include managing check-in processes, assisting passengers, gate handling, and providing exceptional customer service. Candidates must have a NITEC/Higher NITEC/Diploma, with skills in communication and teamwork. The role involves rotating shifts and offers a competitive salary package, including allowances and bonuses. Apply now for a rewarding career.

Benefits

Monthly allowances up to $500

Sign-on bonus up to $5000

Variable bonuses (AWS / Performance Bonus)

Qualifications

• Prior experience in customer service is a plus but not required.
• Must be able to commit to rotating shifts (morning/afternoon/night).

Responsibilities

• Manage check-in processes to ensure timely and accurate documentation.
• Assist and guide passengers at various points of their journey.
• Perform gate handling and coordinate with airline crews.
• Provide exceptional customer service to enhance passenger experience.

Skills

Communication and interpersonal skills

Ability to work independently and in a team

Customer service orientation

Education

NITEC / Higher NITEC / Diploma

Job description

As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.

📝 Key Responsibilities

• Manage check-in processes: Ensure accurate documentation and boarding passes are issued.
• Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, guide transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.
• Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
• Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.

💰 Salary & Remuneration

• Basic Salary up to $2,500
• Monthly allowances up to $500
• Sign on bonus up to $5000
• Eligible for OT
• Variable Bonuses (AWS / Performance Bonus)

✅ Requirements

• Minimally NITEC / Higher NITEC / Diploma
• Prior experience in customer service is a plus but not required
• Excellent communication and interpersonal skills
• Keen learner who can work independently and as part of a team
• Must be able to commit to rotating shifts (morning/ afternoon/ night)

If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!

Hey Rocket Pte Ltd (EA 21C0816)
Lisa Chi (R24124761)