Air & Sea Freight Customer Service Executive

Recruit Lync; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Air & Sea Freight Customer Service Executive. This role involves managing customer inquiries, coordinating with shipping lines, and handling documentation. Candidates should have prior experience in air or sea freight operations. The position offers a supportive workplace culture, structured mentorship, and performance-based bonuses.

Benefits

Performance-based bonuses

Structured mentorship and career advancement pathways

Supportive workplace culture

Qualifications

• Prior experience in air or sea freight operations, cargo coordination, or logistics.

Responsibilities

• Manage customer inquiries and bookings across air and sea freight services.
• Coordinate with overseas agents, shipping lines, and internal teams to ensure timely deliveries.
• Handle documentation and customs clearance coordination.
• Provide shipment updates and resolve client issues promptly.
• Maintain accurate records for consistent service.

Skills

Strong communication and interpersonal skills

Organized and detail-oriented

Ability to multitask

Problem-solving skills

Job description

Air & Sea Freight Customer Service Executive

• Location: CIAS Cargo, Changi, Singapore
• Salary: S$2,400 – S$3,000/month + performance-based bonuses
• Employment: Full-Time, Permanent
• Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Why This Role

Join a renowned air cargo and logistics company with a global presence in 42 countries. Build on your prior cargo or logistics experience in a hands‑on, operational role while working in a collaborative environment that offers structured mentorship and career progression.

Key Responsibilities

• Manage customer inquiries and bookings across air and sea freight services
• Coordinate with overseas agents, shipping lines, and internal teams to ensure timely deliveries
• Handle documentation, customs clearance coordination, and shipment tracking
• Provide shipment updates and resolve client or stakeholder issues promptly
• Maintain accurate records to ensure consistent end-to‑end service

Requirements

• Prior experience in air or sea freight operations, cargo coordination, or logistics
• Strong communication and interpersonal skills
• Organized, proactive, and detail-oriented
• Ability to multitask and solve problems independently

Benefits

• Performance-based bonuses
• Structured mentorship and career advancement pathways
• Supportive and inclusive workplace culture