AI-Enabled Service & Product Designer

Singtel; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading telecommunications company in Singapore is searching for a Service & Product Designer who is naturally curious and eager to learn. In this role, you will support the design of AI-enabled journeys and prototypes across sales and fulfilment ecosystems. Ideal candidates have 2–5 years of relevant experience in service design or UX, are passionate about technology, and possess strong analytical skills. This position offers a unique opportunity to contribute to exciting projects while collaborating across various teams.

Qualifications

• 2–5 years of experience in service design, UX, product design or similar fields.
• Familiarity with journey mapping, research, prototyping, or process mapping.
• Passionate about AI, automation, or tech-enabled business operations.

Responsibilities

• Support research activities: interviews, observation, data collection, and synthesis.
• Help map current-state journeys, processes, and pain points.
• Assist in creating future-state concepts, prototypes, and small experiments.
• Document user needs, business constraints, and system requirements.
• Support workshops and co-creation sessions.
• Produce design artefacts (flows, wireframes, service maps).
• Work across teams including product, engineering, AI, operations, and business units.
• Project / Product Management.

Skills

Service design

UX design

Product design

Research

Prototyping

Journey mapping

Job description

A leading telecommunications company in Singapore is searching for a Service & Product Designer who is naturally curious and eager to learn. In this role, you will support the design of AI-enabled journeys and prototypes across sales and fulfilment ecosystems. Ideal candidates have 2–5 years of relevant experience in service design or UX, are passionate about technology, and possess strong analytical skills. This position offers a unique opportunity to contribute to exciting projects while collaborating across various teams.