After-Sales Service Consultant (ICT Products / Product Lifecycle Arrangement)

EA Recruitment Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an experienced professional for after-sales service product management. You will be responsible for strategic planning and the full lifecycle management of after-sales service products, closely aligning with market trends. The ideal candidate should have at least 5 years of relevant experience and a degree in IT, Business Administration, or Operations Management. This role offers the opportunity to work collaboratively across departments and regions.

Benefits

Excellent Welfare & Benefits

Qualifications

• Minimum 5 years related experience in after-sales service, service product management, or operations management.
• Global or cross-regional project experience is required.
• Familiarity with full lifecycle management methodologies of service products is an advantage.

Responsibilities

• Responsible for strategic planning and implementation of global after-sales service products.
• Lead full lifecycle management of after-sales service products.
• Build and enhance global after-sales service systems and processes.

Skills

Strategic planning

Cross-department collaboration

Data analysis

Education

Degree in IT, Business Administration, Operations Management or equivalent

Job description

Benefits

Excellent Welfare & Benefits

Responsibilities

• Responsible for strategic planning and implementation of global after-sales service products. Align with market trends and customer needs to define positioning, value proposition, differentiation, and mid-to-long-term roadmap.
• Lead the full lifecycle management of after-sales service products, including initiation, planning, development, release, and continuous optimization. Establish unified service standards, SLAs, and service specifications.
• Build and enhance global after-sales service systems and processes, promoting process standardization, digitalization, and automation.
• Coordinate cross-department and cross-region collaboration; work closely with sales, delivery, R&D, marketing, and partners to ensure aligned service strategies and efficient resource utilization.
• Monitor after-sales service quality and customer experience, leverage data analysis for continuous improvement, and handle escalated cases from major clients.

Qualifications

• Degree in IT, Business Administration, Operations Management or equivalent
• Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.
• Familiar with full lifecycle management methodologies of service products is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.