AdTech Customer Success Lead - Remote Singapore

Pixalate, Inc; Remote; SGD 80,000 - 100,000; Full time

Job summary

A leading advertising technology firm in Singapore is looking for a Sr. Customer Success Manager to engage clients in the programmatic ecosystem. The role requires strong experience in customer success, technical account management, and a deep understanding of digital advertising. Responsibilities include presenting solutions to clients, driving customer satisfaction, and maintaining relationships. Ideal candidates will have excellent communication skills and proficiency in relevant tools. This position offers a flexible, remote work environment and competitive compensation.

Benefits

Monthly internet reimbursement

Flexible hours

Annual team events

Competitive compensation

Qualifications

• 4+ years experience in customer success or related roles.
• Ability to communicate client requests to technical teams.
• Understanding of ad-tech industry and programmatic ecosystem.

Responsibilities

• Present solutions to key clients in programmatic ecosystem.
• Maintain active relationships with client accounts.
• Drive client outcomes such as retention and satisfaction.

Skills

Client-facing customer success

Technical account management

Data-driven analysis

Communication skills

MSFT Excel proficiency

Salesforce experience

Persuasion and negotiation

Education

BA/BS degree in technical, business or related field

Tools

Salesforce

Jira

Google Drive

Job description

A leading advertising technology firm in Singapore is looking for a Sr. Customer Success Manager to engage clients in the programmatic ecosystem. The role requires strong experience in customer success, technical account management, and a deep understanding of digital advertising. Responsibilities include presenting solutions to clients, driving customer satisfaction, and maintaining relationships. Ideal candidates will have excellent communication skills and proficiency in relevant tools. This position offers a flexible, remote work environment and competitive compensation.