Admissions Counselor

GLOBAL INDIAN INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent international school in Singapore seeks an Admissions Counsellor to guide prospective families through the admissions journey, focusing on relationship-building and process management. The ideal candidate will possess a Bachelor's degree and 2-4 years of experience in admissions or customer service, along with strong communication skills. This role is crucial for meeting enrollment goals and providing an excellent experience for families. The position requires proficiency in MS Office and CRM systems, with a strong emphasis on interpersonal skills.

Qualifications

• 2–4 years of experience in school admissions, customer service, or sales.
• Strong verbal and written communication skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Act as the primary point of contact for admissions inquiries.
• Guide parents through the application process.
• Maintain accurate records using a CRM platform.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Empathy

Education

Bachelor’s degree in Communications, Education, Business, or related field

Tools

MS Office

Google Suite

CRM systems (e.g., Salesforce, HubSpot)

Job description

Job Summary:

The Admissions Counsellor plays a key role in guiding prospective families through the admissions journey — from initial inquiry to enrollment. This position requires a balance of relationship-building, process management, and data-driven decision-making to ensure that each family’s experience reflects the values, culture, and excellence of the school. The role is instrumental in achieving enrollment targets and maintaining high levels of customer satisfaction.

Key Responsibilities

Parent Engagement & Communication

• Act as the primary point of contact for all admissions inquiries via phone, email, or walk-ins.
• Conduct personalized school tours, open houses, and virtual information sessions.
• Build strong relationships with prospective families by understanding their needs and clearly articulating the school’s value proposition.

Admissions Process Management

• Guide parents through the application process, from inquiry to enrollment and orientation.
• Review application materials for completeness and accuracy.
• Coordinate with academic and administrative teams for interviews, assessments, and class placements.

CRM & Data Management

• Maintain accurate records of leads, conversions, and follow-ups using a CRM platform.
• Track and report on inquiry trends, conversion rates, and enrollment pipeline stages.
• Follow up consistently to nurture leads and reduce drop-offs in the admissions funnel.

Marketing & Outreach Support

• Collaborate with marketing to plan and support school promotional events and campaigns.
• Provide insights and feedback to improve outreach efforts based on parent interactions.
• Represent the school at education fairs, expos, and community engagement events.

Qualifications & Requirements

• Bachelor’s degree in Communications, Education, Business, or related field preferably
• 2–4 years of experience in school admissions, customer service, or sales (preferably in an international or private school setting)
• Proficiency in MS Office, Google Suite, and CRM systems (e.g., Salesforce, HubSpot)
• Strong interpersonal and communication skills (verbal and written)
• Confident public speaker and empathetic listener
• Ability to multitask, stay organised, and meet enrollment deadlines

Key Competencies

• Relationship-building and empathy
• Strategic follow-up and attention to detail
• Professionalism and discretion in handling confidential data
• Initiative, accountability, and a service‑driven mindset
• Cultural sensitivity and international outlook
• Minimum of 2 years experience in a sales or business

Working Days: 5.5