Admin Operations

IRON MOUNTAIN SDN BHD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading document management company seeks a Document Imaging Specialist in Singapore to ensure efficient document scanning operations at client sites. The role focuses on delivering exceptional service, maintaining strong client relationships, and performing quality checks on digital outputs. Candidates should have at least 2 years of document processing experience, excellent attention to detail, and good communication skills. This position is suitable for individuals who thrive in a fast-paced environment and enjoy collaborative teamwork.

Qualifications

• Minimum 2 years of experience in document processing in a regulated industry.
• Excellent customer service mindset with good communication skills.
• Proven record in a fast-paced, time-sensitive environment.

Responsibilities

• Deliver great service and build trusted relationships with the client.
• Receive, sort, batch, and prepare hard copy documents for scanning.
• Operate and maintain high-speed production scanners.

Skills

Customer service

Attention to detail

Communication skills

Team player

Basic computer literacy (MS Excel, Word)

Job description

The Document Imaging Specialist is a member of a team responsible for service delivery through efficient document scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.

Responsibilities

• Deliver a great service and build strong trusted relationships with client
• Deliver a range of Document Imaging services and support to the client with minimal or no supervision
• Receive, sort, batch and prepare hard copy documents for scanning
• Remove all bindings correctly, without degrading the hard copy document.
• Repair and prepare hard copy documents for auto-feed scanning as required.
• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
• Capture data from scanned images accurately and completely within keystrokes performance measurements
• Perform quality checks on scanning, data entry and final digital output; rework as required.
• Restore hard copy documents to original form as required for packing into archive boxes
• Ensure daily record keeping functions are completed and reporting information is maintained
• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
• Identify and implement opportunities for process improvement
• All other duties as assigned by management

Job Requirements

• Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)
• Excellent customer service mind-set and good communication skills
• Proven record working in a fast-paced and time sensitive environment with little to no errors
• Absolute team player, and look to enjoy working with a close-knit team
• Attention to detail, responsible and organized
• Basic computer literacy skills in MS Excel and Word
• Malaysian are welcome to apply

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Your application will include the following questions:

• How many years' experience do you have as an Administration Role?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Do you have data entry experience?