Admin Assistant (Customer Support, 12 months contract)

KLA-Tencor (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking a detail-oriented individual to manage customer service and administrative tasks. Responsibilities include preparing quotations, booking contracts, and following up on customer issues. Ideal candidates should possess a diploma, have experience in admin or customer service, and be familiar with CRM and SAP systems. Excellent communication and Excel skills are essential. This role offers an opportunity to contribute to a dynamic team in the heart of Singapore.

Qualifications

• Minimum diploma qualifications required.
• Experience in admin or customer service role is advantageous.
• Knowledge of SAP and CRM systems is a plus.

Responsibilities

• Prepare quotations for spares and contracts for South-East Asia customers.
• Book contracts into the CRM system and update internal tracker.
• Follow up on customer issues and handle disputes.

Skills

Customer service

CRM systems

SAP

Microsoft Excel

Communication skills

Education

Diploma qualifications

Job description

Responsibilities

• Responsible for preparing quotations for both spares and contracts for South-East Asia customers.
• Booking the contracts into CRM system and updating the internal tracker customer PO is received.
• Follow up on customer issues or handle disputes as and when necessary.
• Manage and update the database in system.
• Generate contract and spare invoice/credit note.
• Handing customer enquiries and post out the invoices based on the customer requirements.
• Liaise with HQ logistics for distributor orders arrangement.
• Generate related weekly or monthly reports.
• Ad-hoc admin request if needed.

Requirements

• Candidate should have minimum diploma qualifications
• Experience in admin or customer service role is advantageous.
• Knowledge of SAP and CRM system is an advantage
• Familiar with Microsoft Excel, and sensitive with numbers
• Work independently
• Excellent communications and interpersonal skills