Accounts receivables executive

SENGKANG IMPORT & EXPORT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wholesale food products distributor in Singapore is seeking an Accounts Receivable Manager to optimize functions and manage collections. The role requires 5+ years of experience in accounts receivable management, ideally within FMCG industries. Candidates should possess advanced Excel skills, a strong understanding of credit risk, and fluency in Mandarin and English. This position offers the opportunity to establish robust systems for collections, accurate reporting, and cash flow management within a dynamic environment.

Qualifications

• 5+ years experience in accounts receivable, preferably in FMCG distribution.
• Proven track record establishing AR processes and leading teams.
• Strong understanding of credit risk assessment and working capital management.

Responsibilities

• Optimize accounts receivable function for timely collections.
• Design AR standard operating procedures aligned with best practices.
• Provide management with AR position reports including outstanding balances.

Skills

Accounts receivable management

Leadership

Data analysis

Communication skills

Negotiation skills

Education

Professional certification (CPA, CA, or credit management credentials)

Tools

Advanced Excel (pivot tables, VLOOKUP)

ERP/accounting systems

Job description

Position Overview

Optimize the accounts receivable function for a fast-moving wholesale food products distribution business. Establish robust systems, processes, and team capabilities to ensure timely collections, accurate reporting, and strong cash flow management across a diverse customer base. Working hours 8am - 530pm.

Key Responsibilities

1. Process & Systems Leadership

• Design and implement comprehensive AR standard operating procedures (SOPs) aligned with FMCG industry best practices
• Establish credit policies, payment terms structures, and collection escalation protocols
• Develop automated reporting dashboards showing aging analysis, collection effectiveness, DSO trends, and cash flow forecasting
• Create standardized templates for customer communications, dispute resolution, and payment arrangements
• Implement data quality controls and audit procedures across all customer account systems

2. Team Management & Development

• Guide and mentor officers who handle debt collection as part of their broader responsibilities
• Conduct regular training on professional collection techniques, negotiation skills, and customer relationship management
• Set clear performance metrics (collection rates, dispute resolution time, customer satisfaction) and conduct regular reviews
• Foster collaboration between AR, sales, logistics, and customer service teams

3. Collections & Customer Management

• Oversee the end-to-end collections process from invoice issuance through payment reconciliation
• Review high-value or problematic accounts and intervene in complex negotiations
• Establish proactive customer communication protocols to prevent delinquencies
• Coordinate with delivery teams on cash collection processes and daily reconciliation
• Coordinate with sales team on escalated debt collection requests & tracking their success rates
• Manage escalation procedures for legal action or write-offs when necessary

4. Reporting & Analysis

• Provide management with weekly/monthly AR position reports including outstanding balances by aging bucket, collection forecasts, and risk assessments
• Track key metrics: Days Sales Outstanding (DSO), collection effectiveness index, bad debt percentage, dispute resolution time
• Identify trends in payment behaviours across customer segments and recommend credit limit adjustments
• Present cash flow implications and working capital impacts to senior leadership

Qualifications

Required

• 5+ years experience in accounts receivable or credit management, preferably in FMCG distribution, food wholesale, or related industries
• Proven track record establishing AR processes and leading collection teams
• Advanced Excel skills (pivot tables, VLOOKUP, dashboard creation) and experience with ERP/accounting systems
• Strong understanding of credit risk assessment and working capital management
• Excellent leadership, coaching, and stakeholder management abilities
• Proficiency in Mandarin and English (spoken and written) for effective internal & client communication

Preferred

• Experience with similar FMCG distributors
• Familiarity with Singapore wholesale/distribution business practices
• Experience formalising and motivating existing staff to adopt updated AR SOP
• Professional certification (CPA, CA, or credit management credentials)

Personal Attributes

• Systematic thinker who can build processes from scratch while maintaining operational flexibility
• Diplomatic communicator who balances firmness in collections with customer relationship preservation
• Detail-oriented with strong analytical and problem-solving capabilities
• Comfortable working in a dynamic, fast-paced wholesale environment
• Ability to influence and align stakeholders without direct reporting authority