Customer Service & Interviewer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking candidates for a role focused on survey completion and productivity reporting. The ideal applicant will have at least 'A' levels or equivalent and some experience in survey operations, sales, or customer service. Proficiency in Microsoft Excel is necessary. Selected candidates must complete training and assessments. This is a 6-month contract position based in Novena, with a working schedule of up to 44 hours per week, including weekends.

Qualifications

• At least ‘A’ levels qualification or equivalent.
• Proficient in Microsoft Excel and internet usage.
• Able to handle objections and complaints.

Responsibilities

• Work closely with team-mates on assigned respondents.
• Update daily report accurately for productivity.
• Input case notes for future reference.

Skills

Survey operations experience

Customer service

Microsoft Excel

Effective communication

Team player

Education

‘A’ levels qualification or equivalent

Job description

Overview

Office: Novena

Contract Duration: 6 months

Working Days and Hours: 5 days work week across Monday to Sunday; Up to 44 hours per week (based on roster) Eg: 12:00pm to 9:30pm

Responsibilities

• Work closely with team-mates on assigned respondents to attain surveys completion.
• Update daily report accurately to account for productivity and surveys attainment.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Attain key performance indicators (KPI) established.

Qualifications

• At least ‘A’ levels qualification or equivalent.
• Equipped with work experience in survey operations, sales, or customer service role.
• Those without the academic qualifications will be considered with relevant work experience.
• Applicants with call center background, direct sales and customer fronting will be advantageous.
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
• Selected applicants are required to complete a training course and pass the assessment test before being deployed to operations.
• Only Singaporeans may apply.

Application

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

Legal and Privacy

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Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394