Technical Authority – NFVI (Cloud Infrastructure & IP) | Saudi Information Systems (SIS) | Riyadh, Saudi Arabia

Saudi Information Systems (SIS); Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Saudi Information Systems (SIS) is seeking a Technical Authority – NFVI to provide advanced 2nd line support across cloud infrastructure and IP domains. This role is essential for ensuring service stability, optimal performance, and adherence to SLA-driven managed services operations.

As a senior escalation point, you will lead incident handling, perform troubleshooting, and coordinate with vendors and customers to maintain uninterrupted service delivery.

Qualifications

• Strong experience in Cloud Infrastructure and IP networking environments.
• Proven troubleshooting, configuration, and system support skills.
• Solid knowledge of incident, problem, and change management processes.
• Experience in service assurance, audits, and operational compliance.
• Excellent analytical and coordination abilities in a managed services SLA-driven setting.

Responsibilities

• Provide 2nd line technical support for Cloud Infrastructure and IP environments.
• Handle incident, problem, and fault management per SLA requirements.
• Manage system configuration, access control, and user administration.
• Support CSR handling, audits, and customer service requests.
• Perform advanced troubleshooting and root cause analysis.
• Oversee software lifecycle management including upgrades and patching.
• Coordinate with internal teams, vendors and customers for resolution.
• Manage third-party hardware to ensure platform availability.

Skills

Cloud Infrastructure

IP Networking

Troubleshooting

Incident Management

SLA Management

Communication

Tools

Monitoring tools

NFVI platforms

Job description

Job Title: Technical Authority – NFVI (Cloud Infrastructure & IP) | Saudi Information Systems (SIS) | Riyadh, Saudi Arabia

Recruiting Company: Saudi Information Systems (SIS)

Job Location: Riyadh, Saudi Arabia

Job Type: Full-Time

Additional Information

Managed Services environment | 2nd Line Support role | Cloud & IP focus

Position Summary

Saudi Information Systems (SIS) is seeking a Technical Authority – NFVI to provide advanced 2nd line support across cloud infrastructure and IP domains. This role is essential for ensuring service stability, optimal performance, and adherence to SLA-driven managed services operations.

Detailed Job Description

As a Technical Authority – NFVI, you will act as a senior escalation point for cloud infrastructure and IP-related issues, supporting mission-critical telecom and IT platforms. You will be responsible for incident management, troubleshooting, system optimization, and ensuring uninterrupted service delivery. The role involves close coordination with internal teams, vendors, and customers to manage system performance, software upgrades, and compliance with operational standards. This is an excellent opportunity for professionals with strong cloud and networking expertise who thrive in high-pressure, service-oriented environments.

Key Responsibilities

• Provide 2nd line technical support for Cloud Infrastructure and IP environments
• Handle incident, problem, and fault management in line with SLA requirements
• Manage system configuration, access control, and user administration
• Support CSR handling, audits, and customer service requests
• Perform advanced troubleshooting, root cause analysis, and service restoration
• Support software lifecycle management including upgrades and patching
• Coordinate with internal teams, vendors, and customer stakeholders for issue resolution
• Manage third-party hardware and ensure continuous platform availability

Required Qualifications & Skills

• Strong experience in Cloud Infrastructure and IP networking environments
• Proven experience in troubleshooting, configuration, and system support
• Good understanding of incident, problem, and change management processes
• Experience in service assurance, audits, and operational compliance
• Strong analytical, communication, and coordination skillsAbility to work in a managed services, SLA-driven environment

Nice-to-Have Skills

• Experience working in telecom or service provider environments
• Knowledge of virtualization and NFVI platforms
• Exposure to multi-vendor infrastructure and cloud ecosystems
• Familiarity with monitoring and performance management tools

Recruitment Pro Tip

To stand out, highlight specific incidents where you performed root cause analysis and restored services quickly—demonstrating both your technical depth in cloud/IP domains and your ability to operate effectively under SLA pressure.