Technical Authority – Cloud Infrastructure & IP Networks | SIS Global | Riyadh, Saudi Arabia

SIS Global; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

SIS Global in Riyadh, Saudi Arabia, seeks a Technical Authority specializing in Cloud Infrastructure and IP Networks to provide advanced second-line technical support within a governed telecom environment.

You will act as a senior escalation point, diagnose complex incidents, manage faults, and coordinate with operations, vendors, and customers to maintain platform stability and high service availability across cloud and IP domains.

Qualifications

• Bachelor’s degree in a technical field as listed.
• Strong experience supporting cloud infrastructure environments.
• Strong experience supporting IP networking technologies and operational environments.
• Hands-on experience troubleshooting complex issues in enterprise or telecom environments.
• Experience managing incidents, problems, and fault management processes.
• Configuration management knowledge and troubleshooting expertise.
• Experience with escalations and operational change management.
• Knowledge of platform access management and user administration.
• Carrier-grade telecom cloud infrastructure experience.
• Experience supporting third-party hardware platforms.
• CSR handling experience.
• Software lifecycle management, upgrades, and release activities.
• Experience supporting audit, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Provide second-line Technical Authority support across Cloud Infrastructure and IP network domains.
• Manage incidents, problems, CSRs, and customer-related service issues.
• Troubleshoot and resolve complex cloud infrastructure and IP networking challenges.
• Perform technical and operational assessments to identify root causes and prevent recurrences.
• Support fault management and service restoration activities to ensure platform stability.
• Manage and troubleshoot configuration-related issues across platforms.
• Support operational changes, technical escalations, and maintenance activities.
• Coordinate with internal teams, vendors, and customer-facing groups to maintain service continuity.
• Support software lifecycle management including upgrades, patches, and releases.
• Provide expertise in platform access control and user administration.
• Support third-party hardware management and related activities.
• Participate in audit, compliance, and service assurance initiatives.
• Maintain operational documentation and knowledge repositories.
• Ensure compliance with standards and telecom best practices.

Skills

Cloud infrastructure experience

IP networking experience

Incident & problem management

Configuration governance

Operational change management

CSR handling

Stakeholder management

Analytical problem-solving

Excellent communication

Education

Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Network Engineering, or related technical field

Tools

Kubernetes

OpenStack

VMware

Containerized telecom environments

Job description

Job Title: Technical Authority – Cloud Infrastructure & IP Networks | SIS Global | Riyadh, Saudi Arabia

Recruiting Company: SIS Global

Job Location: Riyadh, Saudi Arabia

Job Type: Full-Time

Industry: Telecommunications | Cloud Infrastructure | IP Networks | Network Operations

Vendor Environment: Ericsson Telecommunications Infrastructure

Position Summary

SIS Global is seeking an experienced Technical Authority specializing in Cloud Infrastructure and IP Networks to provide advanced second-line technical support within a governed telecommunications environment. The successful candidate will play a critical role in maintaining platform stability, resolving complex technical issues, supporting operational continuity, and ensuring high levels of service availability across cloud and IP domains.

Detailed Job Description

As a Technical Authority – Cloud Infrastructure & IP, you will serve as a senior technical escalation point responsible for supporting cloud platforms and IP network services operating within a carrier-grade telecommunications environment. You will work closely with operations teams, vendors, engineers, and customer-facing stakeholders to diagnose and resolve complex incidents, manage faults, support operational changes, and maintain platform performance. The role requires extensive experience in technical troubleshooting, incident and problem management, configuration governance, software lifecycle management, and infrastructure support. You will also contribute to audit and compliance activities, vendor coordination, and platform improvement initiatives. This is an excellent opportunity to work in a highly technical and mission-critical telecom environment supporting modern cloud and IP services.

Key Responsibilities

• Provide second-line Technical Authority support across Cloud Infrastructure and IP network domains.
• Manage incidents, problems, Customer Service Requests (CSRs), and customer-related service issues.
• Troubleshoot and resolve complex cloud infrastructure and IP networking challenges.
• Perform technical and operational assessments to identify root causes and prevent recurring issues.
• Support fault management and service restoration activities to ensure platform stability.
• Manage and troubleshoot configuration-related issues across supported platforms.
• Support operational changes, technical escalations, and maintenance activities.
• Coordinate with internal support teams, vendors, and customer-facing groups to maintain service continuity.
• Support software lifecycle management including upgrades, patches, and release implementation.
• Provide expertise in platform access control, user administration, and operational governance.
• Support third‑party hardware management and infrastructure-related activities.
• Participate in audit, compliance, and service assurance initiatives.
• Maintain operational documentation, technical procedures, and knowledge repositories.
• Ensure compliance with organizational standards, operational policies, and telecom best practices.

Required Qualifications & Skills

• Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Network Engineering, or a related technical field.
• Strong experience supporting Cloud Infrastructure environments.
• Strong experience supporting IP networking technologies and operational environments.
• Proven hands‑on experience troubleshooting complex technical issues within enterprise or telecommunications environments.
• Experience managing incidents, problems, and fault management processes.
• Strong configuration management knowledge and troubleshooting expertise.
• Experience supporting technical escalations and operational change management activities.
• Knowledge of platform access management and user administration processes.
• Telecom cloud infrastructure experience within carrier-grade environments.
• Experience supporting and managing third‑party hardware platforms.
• Customer Service Request (CSR) handling experience.
• Experience with software lifecycle management, upgrades, and release activities.
• Experience supporting audit, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication and stakeholder management capabilities.

Nice-to-Have Skills

• Experience working within Ericsson cloud and telecommunications environments.
• Knowledge of virtualization platforms and cloud-native infrastructure technologies.
• Experience with Kubernetes, OpenStack, VMware, or containerized telecom environments.
• Familiarity with DevOps, automation, and orchestration technologies.
• Cloud certifications related to AWS, Azure, OCI, VMware, or similar platforms.
• Experience supporting 4G, 5G Core, IMS, or telecom cloud infrastructure deployments.

Recruitment Pro Tip

For Technical Authority positions, hiring managers look for candidates who can demonstrate ownership of major incidents and platform stability improvements. In your CV, clearly highlight critical outages resolved, cloud infrastructure environments supported, software upgrade programs delivered, root‑cause analyses performed, compliance initiatives supported, and measurable improvements in service availability, operational efficiency, or customer satisfaction.