ServiceNow HRSD Consultant at TAWANTECH

TAWANTECH; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

TAWANTECH is seeking a ServiceNow HRSD Consultant to lead the functional implementation of HR service delivery for clients in Saudi Arabia and the GCC. Translate HR processes into ServiceNow requirements, run stakeholder workshops, and deliver adoption-ready HR service experiences on site in Saudi Arabia.

The role requires 5+ years in HR or HR service delivery, at least 3 years hands-on ServiceNow, fluent Arabic, and a track record of delivering HRSD modules such as Case, Knowledge, and Employee

Qualifications

• 5+ years in HR or HR-service delivery or enterprise service management.
• Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
• Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
• Experience supporting UAT, defect resolution, and go-live stabilization.

Responsibilities

• Run discovery workshops with HR and business stakeholders.
• Define HR case types, services, workflows, approvals, SLAs, and reports.
• Configure or guide configuration of ServiceNow HRSD — case management, Employee Center, knowledge, journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, offboarding.
• Prepare functional design docs and user stories; support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and admins.

Skills

HR process understanding

ServiceNow implementation

Workshop facilitation

UAT support

Education

Bachelor's degree in HR/Business/IS

Tools

ServiceNow HRSD

Job description

This Full time on site position offers great opportunities for career growth. TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.

Key Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.
• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

Requirements

• 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.
• Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
• Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
• Experience supporting UAT, defect resolution, and go-live stabilization.
• Bachelor's degree in HR, Business, Information Systems, or a related field.
• Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.

Preferred Qualifications

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.